Shrreya Sharma
Seattle,United States
Summary
Product Manager with expertise in leading transformative initiatives that unify diverse ecosystems, enhancing operational synergies and revenue streams. Proven ability to drive self-service adoption and optimize AI utilization, contributing to cost efficiencies and improved customer experiences.
Overview
14
14
years of professional experience
Work History
Product Lead
Alaska Airlines
Greater Seattle Area
09.2024 - Current
- Led multi-stream transformation to unify Alaska Airlines and Hawaiian Airlines cargo ecosystems, enabling bi-directional inventory access and aligning systems and processes to unlock revenue and operational synergies with partners, including Amazon.
Principal Product Manager
Expedia Group
Greater Seattle Area
07.2022 - 09.2024
- Leading and owning the entire Air Change post-booking experience on Chat and Voice channels, driving self-service rates up, AI usage up, and agent costs down.
Senior Product Manager
Expedia Group
Greater Seattle Area
09.2019 - 07.2022
- Created a unified and seamless experience for the Expedia Group traveler by coordinating with tech teams, partners, and product teams across Meta, affiliate, SEM, and paid social channels.
Technical Product Manager II
Expedia Group
Greater Seattle Area
09.2018 - 08.2019
- Help lead the tracing initiative across EG. This entails taking requirements from consumers and stakeholders, and working with the core Haystack team to inner-source, and then open-source the product. Ultimately having all services across Expedia Group on-boarded onto Haystack by sending traces to a centralized system that aids diagnostics.
Technical Product Manager
Expedia Group
Greater Seattle Area
10.2017 - 08.2018
- Led the development of the product strategy and vision for Haystack, an internal as well as open-source tool for diagnostics while creating buy-ins for the product vision both internally and with partners throughout Expedia and in the open source world.
Software Development Engineer
Expedia Group
Bellevue
02.2016 - 09.2017
- Created an A/B testing framework from scratch for my team's product using Rails, MongoDB, Redis, and javascript. Contributed as a TPM to drive integrations with Expedia and product enhancements for a recent acquisition named Trover. Created technology to support the workflow for publishing news trends on travel to various media, such as email, landing pages and social Medias.
Software Developer Intern
Expedia Group
Bellevue
06.2015 - 08.2015
- Automated and tested a Grails project using Elastic Search by developing unit and integration test frameworks using Spock and Groovy.
Software Engineer
University of Southern California
Greater Los Angeles Area
12.2014 - 05.2015
- Working on automating the various manual processes using C# language with .NET framework and VB with excel macros. A part-time gig for supporting myself through school during my masters.
Software Engineer
MakeMyTrip.com
Gurgaon, India
06.2012 - 07.2014
- Responsible for the home page of all of the websites under make my trip hat. Analyzed logs on a regular basis to check for inconsistencies. Automated the deployment procedure on testing and staging environment using shell scripting.
Software Engineering Intern
MakeMyTrip.com
Gurgaon, India
01.2012 - 06.2012
- Worked on enhancements for the backend CRM.
Education
Master's Degree - Computer Science
University of Southern California
01-2016
Master of Computer Science - Computer Science
National Institute of Technology Kurukshetra
01-2012
High School -
Delhi Public School, Vasant Kunj
01-2006
Skills
- Product Strategy
- Technical Product Management
- Stakeholder Management
Publications
Calibrating COCOMO(R) II for Projects with High Personnel Turnover
Languages
- English
- Hindi, Native or Bilingual
- English, Full Professional
Current Position
Product Lead @ Alaska Airlines | Ex-Expedia, Ex-Make my trip
Timeline
Product Lead
Alaska Airlines
09.2024 - Current
Principal Product Manager
Expedia Group
07.2022 - 09.2024
Senior Product Manager
Expedia Group
09.2019 - 07.2022
Technical Product Manager II
Expedia Group
09.2018 - 08.2019
Technical Product Manager
Expedia Group
10.2017 - 08.2018
Software Development Engineer
Expedia Group
02.2016 - 09.2017
Software Developer Intern
Expedia Group
06.2015 - 08.2015
Software Engineer
University of Southern California
12.2014 - 05.2015
Software Engineer
MakeMyTrip.com
06.2012 - 07.2014
Software Engineering Intern
MakeMyTrip.com
01.2012 - 06.2012
Master's Degree - Computer Science
University of Southern California
Master of Computer Science - Computer Science
National Institute of Technology Kurukshetra
High School -
Delhi Public School, Vasant Kunj