Shruthi Mahadevan

• Implemented SOPs and streamlined interdepartmental processes to improve customer service and collaboration.
• Monitored team performance, delegated tasks, and ensured timely project delivery.
• Resolved customer issues and mitigated business risks to meet evolving needs.
• Led high-performing teams driving improvements in website analytics, sales, and product launches.
• Delivered production support and implemented innovative solutions to increase efficiency.

Technical Accomplishments:

• Improved Online Sign-up flow, boosting sales by 50% and acquiring 700+ users/day.
• Led enterprise migration to React, TypeScript, TailwindCSS, Nx.
• Implemented Cursor AI-assisted development tools to enhance delivery efficiency.
• Integrated LaunchDarkly, HubSpot, Prove and Smarty for improved customer experience tracking.

• Managed a team of 10–12 professionals, fostering collaboration and a high-performance culture.
• Oversaw project transitions from outsourced vendors, improving ownership and delivery.
• Developed long-term strategies to optimize team performance and align with business objectives.

Key Accomplishments:

• Led a 10-member UI team on ReactJS AEM migration projects.
• Enhanced systems and updated legal agreements within 2 weeks, retaining 50% of customers in response to TSR changes.

• Led a team of 5-6 developers, ensuring project success and team cohesion.
• Evaluated and implemented new technologies to maintain competitiveness.
• Developed flowcharts and diagrams to streamline project execution.
• Key Accomplishments: Acquired proficiency in Mulesoft and Salesforce, enabling valuable contributions.

• Collaborated with stakeholders to validate creative proposals, ensuring alignment with project objectives for 3+ high-traffic websites.
• Researched emerging web technologies and integrated findings into design mockups and prototypes, improving user engagement metrics by 15–20%.

Key Accomplishments: Served as lead developer, building frontend in AngularJS for multi-tenant responsive websites (LexingtonLaw, Credit.com, Credit Repair), supporting thousands of daily users and reducing front-end bug backlog by 30%.

• Validated proposals, produced high-quality code, and led application development initiatives.

Key Accomplishment: Developed a Proof of Concept (POC) in AngularJS for the Credit Repair Website within the estimated timeline and trained a team of 5 developers.

• Collaborated with clients to gather requirements and deliver tailored software solutions for the Apple Care Chat on-site project, supporting hundreds of daily customer interactions.
• Solely led frontend development onsite, engaging directly with clients to drive project expansion and add 2–3 additional development resources during the project initiation phase.

Key Accomplishments:

• Developed an enhancement feature enabling audio recording and transmission, improving agent response efficiency for 100+ daily interactions.
• Demonstrated tvOS proficiency by completing and presenting a Proof of Concept (POC), accelerating project approval and rollout timeline by 2 weeks.

• Collaborated with clients to deliver tailored solutions while ensuring 99.9% system stability and reliability.

Key Accomplishment: Achieved 100% client satisfaction scores, which resulted in securing an onsite opportunity with Apple after successfully clearing the client interview.

• Collaborated with a team of 11 members to deliver solutions for the Hilti Firestop Documentation Manager Project, ensuring consistent and timely product delivery with high performance and low vulnerability, resulting in client satisfaction.
• Key Accomplishments: Developed the Hilti Firestop Documentation Manager Project Website, receiving significant client appreciation.

• Successfully completed comprehensive enablement training on software development languages and SDLC methodologies.
• Demonstrated mastery of key concepts and techniques through main evaluation, resulting in selection for full-time employment with Infosys.
• Key Accomplishments: Successfully learned and cleared exams in UNIX, C++, HTML/CSS/JSP, RDBMS/SQL, Java OOPS, and Advanced Level within a 6-month timeframe, achieving a CGPA of 4/5.