Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shruthi Patkur

Torrance,CA

Summary

  • 4 years of experience in the Salesforce CRM as Administrator, Developer and SFDC QA.
  • Experienced in full cycle implementations of SDLC such as design, configuration, custom development and integration.
  • Responsible for documentation of Business Analysis, have experience in using methodologies like Agile.
  • Collaborated with developers and third-party vendors to integrate Salesforce with other business systems.
  • Assisted in user training and provided ongoing support to end-users.
  • Documented system configurations, processes, and user guidelines.
  • Keen interest in staying updated with the latest Salesforce features and technologies to maximize platform capabilities.
  • Experienced in creating custom Objects, fields, custom Tabs and used Flows, Process builders and workflows for custom implementations.
  • Knowledge on Apex, Triggers, Visual force pages and Lightning Components.
  • Knowledge on Web Services API like REST and SOAP
  • Understanding of Org-Wide hierarchies, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
  • Experienced working with change sets and Force.com
  • Migration tool to deploy metadata into UAT and Production.
  • Experience with tools like Apex Data Loader, Workbench and Force.com IDE.
  • Experienced in SOQL and SOSL statements for data manipulation needs.
  • Used JIRA for issue tracking, and confluence for developers to write run scripts and document proof of concepts.
  • Involved in release management process for continuous integration of systems and code base
  • Experienced in Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
  • Performed Salesforce CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Internet Brands Inc
07.2022 - Current
  • Assist in developing and modifying Apex classes, triggers, and controllers to implement custom business logic and extend Salesforce functionality.
  • Create and modify Visualforce pages and Lightning components to build custom user interfaces.
  • Work on declarative development using point-and-click tools such as Flows, Process Builder, and Validation Rules.
  • Customize and enhance Salesforce Lightning Experience using Lightning App Builder and Community Builder.
  • Assist in integrating Salesforce with external systems, using REST and SOAP APIs, web services, or middleware platforms.
  • Integrated Salesforce org with DocuSign for collection of electronic signature requirement.
  • Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce as per requirement
  • Skilled in self-assigning tickets from queue and independently resolving issues.
  • Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
  • Conducted UAT along with testers to test whether developed chatbot functionality is working as per expectation set by user.
  • Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Workflow Approvals
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Implemented Case Escalation rules, automatic case generation and their escalation to call center using Lightning Flows.
  • Work with data migration activities, including data mapping, transformation, and validation using tools like Data Loader, Workbench and Salesforce API's.
  • Responsible for guiding QA & UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.
  • Collaborate with stakeholders to ensure data integrity and proper data security.
  • Participate in code reviews and adhere to coding standards and best practice.


Salesforce Administrator

Genpact
11.2018 - 07.2021
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Customized Page layouts and Lightning Record Pages for Standard/Custom objects and assigned Record Types.
  • Created Data Validation rules and Formulas as per business requirement.
  • Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Complete Knowledge on license management (Activation, deactivation, adding/removing additional permissions.
  • Participated in training sessions provided by salesforce team and support end users.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages.
  • Responsible for all activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for correctness of data.
  • Help users with Chatter teams/Groups and follow application as well. Developed case escalation rules to ensure cases were resolved in a timely manner.
  • Configured lookup and master-detail relationships, picklist, and field dependency on custom objects.
  • Extensively used export, insert, upsert and update functions in data loader.
  • Work on declarative development using point-and-click tools such as Flows, Process Builder, and Validation Rules.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Create and modify Visualforce pages and Lightning components to build custom user interfaces

Education

Master of Science - Computer Science

Northwest Missouri State University
Maryville, MO
12.2022

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University
India
05.2020

Skills

  • Salesforce: Salesforce CRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards, Change Sets, Force.com Import Wizard, Force.com Platform (Sandbox and Production), Tableau, Salesforce Chatter.
  • Integrating Tools: DataLoader.io, Import Wizard, Workbench.io, Boomi, Docusign.
  • Languages: Java, SQL, SOQL, SOSL.
  • Web Technologies: HTML, XML, CSS, Java Script, SOAP API, REST API.
  • Databases: Postgre SQL.
  • Other Tools: Microsoft Outlook, MS Power Point, MS Excel.
  • Agile Methodologies and Project Management.

Certification

  • Salesforce.com Certified Administrator
  • Salesforce.com Certified Platform Developer1
  • Salesforce Certified CPQ Specialist

Timeline

Salesforce Administrator

Internet Brands Inc
07.2022 - Current

Salesforce Administrator

Genpact
11.2018 - 07.2021

Master of Science - Computer Science

Northwest Missouri State University

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University

Similar Profiles

  • Destiny Martin

    Destiny MartinDestiny Martin

    Account Sales Manager at Internet BrandsAccount Sales Manager at Internet Brands

  • Nicole Pierre

    Nicole PierreNicole Pierre

    Accountant at Internet Brands, Inc.Accountant at Internet Brands, Inc.

  • Heidi Murphy

    Heidi MurphyHeidi Murphy

    Senior Sales Executive/Senior Associate Publisher at Thomson Reuters/Internet BrandsSenior Sales Executive/Senior Associate Publisher at Thomson Reuters/Internet Brands

  • JOHN ROH

    JOHN ROHJOHN ROH

    Deputy Branch Chief, OPIR Data Exploitation Space Systems at USSFDeputy Branch Chief, OPIR Data Exploitation Space Systems at USSF

  • Melanie Cordell

    Melanie CordellMelanie Cordell

    Barista at The Coffee Bean & Tea LeafBarista at The Coffee Bean & Tea Leaf

CREATE PROFILE
Shruthi Patkur