Summary
Overview
Work History
Education
Skills
Websites
Projects
Service
Timeline
Generic

Shruthie Ramasamy

Muncie,IN

Summary

I bring experience in organizational analysis and cross-functional collaboration, applying evidence-based practices to curriculum planning and instructional strategy. My work emphasizes data-informed decision-making, applied research, and thoughtful resource management to support effective teaching and student success.

Overview

6
6
years of professional experience

Work History

HubSpot Consultant

TriMed Technologies
08.2025 - Current
  • Led CRM setup and optimization for outbound prospecting and lead management
  • Implemented automated data enrichment pipelines to enhance contact accuracy and decision-making
  • Contributed to agile software sprints and system architecture design throughout the software development lifecycle

Technology Operations Associate

Revvy
01.2025 - Current
  • Built HubSpot workflows for lifecycle tracking, lead segmentation, and deal automation.
  • Embedded Supered in-app guidance to support CRM adoption across sales and marketing.
  • Standardized handoffs and data accuracy by aligning properties across revenue stages.

Adjunct Faculty Member, School of Information Technology

Ivy Tech Community College
Muncie, Indiana
05.2024 - Current
  • Teach undergraduate courses in Informatics, Game Technology, Website Development, and Cloud Foundations.
  • Provide constructive feedback and one-on-one support to foster student success.
  • Design inclusive lesson plans that support digital literacy.

Digital Media Marketing Graduate Assistant

Ball State University
Muncie, Indiana
05.2023 - 12.2023
  • Co-developed and executed a cross-platform digital media strategy, increasing post engagement by 30%.
  • Analyzed performance metrics against KPIs, driving a 30.6% growth in followers and overall audience reach.

Global Recruitment Operations Associate

D. E. Shaw
08.2021 - 12.2022
  • Streamlined the interview process in collaboration with hiring managers, improving candidate experience and process efficiency.
  • Reviewed over 3,000 resumes annually, ensuring accurate candidate-role alignment across global teams.
  • Reduced time-to-fill by 20% by optimizing candidate sorting and outreach workflows.

Technical Customer Support Associate

Amazon Web Services
07.2020 - 07.2021
  • Awarded Resolution Champ for resolving the highest number of cases without reopening.
  • Awarded a Leadership Principle Award by delivering end-to-end support solutions.
  • Supported new hire onboarding as a Training Assistant, ensuring faster integration and team ramp-up.

Education

Master of Science (M.S.) - Information and Communication Sciences

Ball State University
Muncie, IN
12.2023

Bachelor of Commerce - International Finance

Christ University
Bangalore, India
06.2020

Skills

  • Cloud deployment (AWS and Azure)
  • Natural language processing
  • User experience design
  • Web and mobile application development
  • HubSpot automation
  • Python programming
  • CSS styling
  • HTML coding
  • JavaScript frameworks
  • Responsive web design
  • Machine learning techniques
  • Game technology development

Projects

  • Supered Process Enablement, Revvy, Designed and deployed in-app HubSpot process guidance using Supered, enabling real-time support for sales and marketing teams.
  • Embedded step-by-step walkthrough into workflows to reduce tool fatigue and improve CRM adoption.
  • Received Supered Operator Certification for process implementation and enablement.
  • UX Design Projects, Innovated an interactive prototype app named 'Positive Buddy' using Justin Mind. Designed and developed 'Click Closet', a smart wardrobe scanner app that matches outfits to the occasion and weather using image-based garment detection.
  • Managed Ball State University social media platforms, increasing engagement by 30%.
  • Academic Research, Master's Paper: ChatGPT's Influence on College Student Interest in Learning and Learning Methods.
  • Undergrad Paper: Comparing the Risk and Return Trade-Off in India Using Different Market Capitalization Indices.
  • Coding Project, Engineered a robust student repository report system using Python. Empowered users to input a student's name and retrieve diverse reports, including GPA-only or a combination of address and GPA.

Service

  • Women in Technology Conference Participation (2023-2025)
    Participated in the Women in Technology Conference at Ball State University and continued involvement in Women in Tech initiatives through Ivy Tech Community College, supporting mentorship, inclusion, and professional development in technology education.
  • UXPA Design Conference (2023)
    Participated in the UXPA User Experience Design Conference (2023) and served as conference emcee, facilitating sessions and engaging with UX/UI professionals discussing contemporary user experience research, industry trends, and consumer-centered design practices.
  • Educational Service in Rural Communities
    Contributed to community development efforts by participating in the refurbishment of a school in Kolar, Karnataka, supporting educational access and improved learning environments for children in a remote village.
  • Community Fundraising Initiative (Paper Drive for Underprivileged Students)
    Organized and led a school-wide paper recycling drive, collecting approximately 1,200 kg (2645.54 lbs) of paper. Proceeds were used to purchase shoes and socks for students at Madras Seva Sadan, a non-profit educational institution providing high-quality education to underprivileged children.

Timeline

HubSpot Consultant

TriMed Technologies
08.2025 - Current

Technology Operations Associate

Revvy
01.2025 - Current

Adjunct Faculty Member, School of Information Technology

Ivy Tech Community College
05.2024 - Current

Digital Media Marketing Graduate Assistant

Ball State University
05.2023 - 12.2023

Global Recruitment Operations Associate

D. E. Shaw
08.2021 - 12.2022

Technical Customer Support Associate

Amazon Web Services
07.2020 - 07.2021

Master of Science (M.S.) - Information and Communication Sciences

Ball State University

Bachelor of Commerce - International Finance

Christ University
Shruthie Ramasamy