Shruti Akkala
Chicago
Summary
Dynamic Software Engineer with a proven track record at Discover Financial Services, enhancing backend performance and reducing errors by 91%. Proficient in Java and Spring Boot, I excel in delivering scalable solutions while fostering collaboration across teams. Passionate about driving innovation and optimizing user experiences through robust software development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Engineer
Discover Financial Services
Chicago
01.2023 - Current
- Improved backend authentication performance by reducing API response time from 1700 ms → 1100 ms and p95 latency from 1.13 s → 252 ms, resulting in a significantly faster login experience.
- Reduced backend errors from 15.4K → 1.36K (~91% decrease) through optimizations in biometrics and passcode authentication services.
- Contributed to Discover's Passwordless Enrollment Push Campaign reaching ~2M customers, achieving 4.2% CTR and enabling ~17K new enrollments with 21% post-click success.
- Built and maintained scalable backend services for biometrics authentication, collaborating with Mobile, Analytics, and Product teams to streamline the ease platform migration.
- Developed comprehensive JUnit/Mockito test suites, performed code reviews, and deployed services via Jenkins to ensure reliability and CI/CD efficiency.
Software Engineer
Verifone
Chicago
09.2019 - 01.2023
- Reduced operational cost by 23% by automating POS terminal software/OS installation through a Spring Boot service that retrieved deployment packages from AWS.
- Collaborated with hardware and software teams to deliver new terminal modules, improving scheduling efficiency by 20× and streamlining field operations.
- Improved system reliability and security by identifying and mitigating application vulnerabilities, and leading deep-dive root cause analysis for critical issues.
- Achieved 80% code coverage with JUnit and Mockito, while performing code reviews, writing technical documentation, and mentoring interns.
- Provided production support and optimized deployment-center workflows, reducing manual errors and enabling smoother global operations.
Software Developer Engineer
Amazon
Seattle
09.2018 - 09.2019
- Improved Amazon Business Home Page presentation for business customers by modifying 'Customer also bought' Carousel UI resulting in jump in 13% monthly sale.
- Designed and developed highly available, scalable and resilient micro service to handle tax calculations for European Amazon business org with 95%-unit test and 92% branch coverage, service was able to handle 10000 TPS with p99 latency of 50ms at peak and handled more than 100K tax calculations so far.
- Swiftly dealt with on-call tickets by analyzing and resolving root cause.
Education
Master of Science - Computer Science
Illinois Institute of Technology
05.2018
Bachelor of Engineer - Information Technology
GITAM University
05.2016
Skills
- Java and Spring Boot
- Python programming
- RESTful web services
- JavaScript and React
- Oracle and MySQL databases
- MongoDB expertise
- Hadoop framework
- Git version control
- Maven build automation
- AWS cloud services
- JUnit testing
- Jenkins CI/CD
Certification
AWS Certified Cloud Practitioner (CLF-C02)
Timeline
Software Engineer
Discover Financial Services
01.2023 - Current
Software Engineer
Verifone
09.2019 - 01.2023
Software Developer Engineer
Amazon
09.2018 - 09.2019
Master of Science - Computer Science
Illinois Institute of Technology
Bachelor of Engineer - Information Technology
GITAM University