Summary
Overview
Work History
Education
Skills
Timeline
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Shruti Dikshit

SAP IS-U Technical Consultant
Frisco,TX

Summary

Committed Manager with exceptional leadership and technical skills required to drive teams toward optimal results. Promotes dynamic and flexible application of best practice. Adheres to traditional development lifecycle techniques while also creating original protocols. Endlessly adaptable to suit ongoing business needs, personnel strengths and development challenges. Around 11.5 years' experience in SAP Utilities implementation and maintenance projects. Skilled at weathering unforeseen speed bumps in development lifecycles. Dedicated to helping team members around projects to produce exceptional development output.

Overview

13
13
years of professional experience

Work History

Consulting Manager SAP

Cognizant Technology Solutions, CTS
10.2023 - Current
  • Worked in cutover activities during Go-live like data validation related to SWAP/Renewals.
  • TR validation as part of cutover activities.
  • Helped conversion team to load data related to Pending SWAP/Renewals into production system from legacy system.
  • Worked on batch scheduling of jobs in production system for the programs which needs to be executed in batch.
  • Done the parallel processing of the programs for performance improvement.
  • As part of post production support, invoiced the customer which were due for more than 90 days due to TBFs were stuck in error. I have done the root cause analysis for those TBFs so that such issues can be avoided in future and suggested functional to create user stories for the same.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Senior Consultant

Utegration LLC
07.2022 - 09.2023
  • Performed FUTs of objects related to service order creation through C4C.
  • Performed FUTs of objects related to service order completion through Field Service Management.
  • Gained basic knowledge on Field Service Management.
  • Gained basic knowledge on IDEX (Intercompany Data Exchange Process).
  • Worked on multiple market transactions like Enrollment/De-enrollment, TBFs(Tariff Bill File), UCI(Update Customer Information) etc.
  • Done configuration of IDoc basic type and message mapping for IDEX.
  • Designed and developed the SWAP/Renewal functionality based on the input received from the client.
  • Done the IDoc configuration from scratch. Created basic type, Segment Type, Message Type, Partner Profile configuration.
  • Worked on Reports, IDocs and Explicit Enhancements.
  • Developed all my objects using S4/HANA coding standards.
  • Key skills involved – SAP Field Service Management, Service order, IDEX, ABAP on HANA.

Application Development Team Lead

Accenture Solutions Pvt.Ltd
07.2018 - 11.2019
  • Worked directly with client in understanding and delivering functional and technical requirements.
  • Conducted workshops related to Disconnection/Reconnection process of Prepay Meters.
  • Actively involved in workshops conducted related to Device Management Process (Installation/Removal/Replacement of devices, Disconnection/Reconnection, Download/Upload process of meter reads, Service Order Create/Change/Complete, AMI integration).
  • Created Business Process Documents based on requirements provided by Client related to Service Order Create/Change/Completion (Integration with third party system)
  • After approval of Business Process Documents from client, designed Functional Documents for same mainly related to Service Order.
  • Designed technical documents for development based on requirements provided by functional team mainly related to Meter Reading Process (Download/Upload) for AMI/Non-AMI meters, Exception Management (BPEMs) and Service Orders.
  • Implemented automated tool to create Business Master Data/Technical Master Data in one click which was very helpful for technical team to create test data for testing purpose.
  • Worked on Service Orders related RICEFs related to ISU end like Service Order Create/Change/Completion.
  • Extensively used active control tool for transport movement.
  • Worked on HPQC tool for defect fixing and assignments.
  • Communicated directly with project stakeholders, providing timely updates on project advancement.
  • Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
  • Supervised aspects of development teams such as hiring, training and remedial assignments.
  • Responsible for performance review process and promotion discussion for more than 10 team members.

Application Development Senior Analyst

Accenture Solutions Pvt.Ltd
01.2016 - 06.2018
  • Communicated directly with project stakeholders, providing timely updates on project advancement.
  • Implemented consistent coding practices.
  • Trained and mentored junior developers, teaching skills in Basics of ISU, Device Management and Service Orders to improve overall team performance.
  • Designed and built Meter Reading Process, Work Management Process (Field Order Creation, Field Order Completion and Order Routing).
  • Worked on more than 10 ABAP Enhancements i.e., User Exits, BADi implementations, Implicit Enhancements and Explicit Enhancements mainly related to AMI Meters and Service Orders.
  • Worked on Function Modules, Function Groups, Report Programming, Data Dictionary and IDocs related to Service Orders creation and completion.
  • Implemented more than 15 interface Objects i.e., Web-Service call, ABAP Proxy related to AMI Meters and Service Order completion.
  • Implemented objects for AMI process (Installation and Removal/Replacement Process and integration with SAP IS-U Service Order management, SAP IS-U Device Management, Integration with MDMS for meter reading).
  • AMI solution design (End to End solution design for All AMI functionalities by using standard services).
  • ISU AMI Remote Disconnection and Reconnection Process design and implementation.
  • Gas AMR solution design (DM integration for AMR with IEE).
  • Excellent knowledge of core utility processes and its implementation such as Meter Reading Process, Device Installation/Removal/Replacement/Modification, Service Orders.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Technical reviews of RICEFs developed by peers and junior team members.

Application Development Analyst

Accenture Solutions Pvt.Ltd
09.2012 - 12.2015
  • Created technical design documents according to Client's requirement and converted into implementable solution technically.
  • Performance Optimization of around 20 objects developed.
  • Technical peer reviews and unit testing.
  • Sole ownership of deliverable including testing, bug fixing, service desk tickets, client queries and end user orientation.
  • Key Skills involved: ABAP Proxy, IDocs, Reports, BAPI, Module Pool Programming, Enhancements and Exits.
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated with clients in discussion meetings.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Supported client team during integration testing, Go-Live and Post-Live issues.
  • Designed best practice documentation for development.

Application Development Associate

Accenture Solutions Pvt.Ltd
04.2011 - 08.2012
  • Gained functional knowledge in Utilities Sector in Application Management Project.
  • Comprises of working and stabilizing in key areas like Contract Management.
  • Worked on ABAP Reports and created tools for rectification of data as well as optimization of processes and frequently worked on reports in SAP ISU system to find root cause of defects.
  • Contributed to resolving and root cause analysis to replicate master data (Business Partner, Contract Account and Contract) from CRM to ISU and cleared around 50 installations stuck for replication in ECRMREPL daily.
  • Resolved system test and validation problems to provide normal program functioning.

Education

Bachelor of Engineering - Computer Science

Thakral College of Technology
Bhopal, Madhya Pradesh
06.2006 - 2010.06

Skills

    SAP IS-U ABAP

    ISU- Device Management

    ISU - Work Order Management

    Training and mentoring

    Technical Review Leadership

Timeline

Consulting Manager SAP

Cognizant Technology Solutions, CTS
10.2023 - Current

Senior Consultant

Utegration LLC
07.2022 - 09.2023

Application Development Team Lead

Accenture Solutions Pvt.Ltd
07.2018 - 11.2019

Application Development Senior Analyst

Accenture Solutions Pvt.Ltd
01.2016 - 06.2018

Application Development Analyst

Accenture Solutions Pvt.Ltd
09.2012 - 12.2015

Application Development Associate

Accenture Solutions Pvt.Ltd
04.2011 - 08.2012

Bachelor of Engineering - Computer Science

Thakral College of Technology
06.2006 - 2010.06

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Shruti DikshitSAP IS-U Technical Consultant