Shruti Gadgil

As a Product Manager on the User Empowerment team, I specialize in crafting user-centric products through collaborative teamwork and data-driven insights, translating customer needs into impactful solutions.

Introducing NPS (Net Promoter Score) in unified APP

• Led development, strategy and launch of streamlined Net Promoter Score (NPS) system within unified Navan app, using user surveys to effectively measure and enhance brand sentiment.
• Conducted detailed analysis of user feedback to establish clear, actionable product specifications and managed integration process to continually refine and improve our offerings.
• Partnered with engineering to leverage Claude 3 for in-depth user sentiment analysis, infusing these insights into product development to address specific user requirements.
• Successfully advocated for critical adjustments in our product roadmap by identifying and presenting gaps to leadership, leading to improved user experiences based on user sentiment.
• Managed rise in USER NPS from 41 to 52 post-feature launch, demonstrating significant enhancement in market engagement and customer satisfaction.

Calendar event mismatch

• Innovated AI-driven solution to improve calendar event and transaction alignment by 70%, utilizing Anthropic model from Amazon Bedrock, and streamlined reimbursement process by enabling automatic event detection.
• This feature allows Navan Expense Users to link their work calendar to their profile, enabling Claude to automatically identify events eligible for reimbursement, streamlining what was previously manual process.

But I’m on a trip - Create a trip for reimbursement !

• Introduced feature enabling Navan users to create trips and activate their Navan card before, during, or after their journey via web and mobile app.
• Collaborated cross-functionally to secure requirements and endorsement from stakeholders in Engineering, UI/UX, Marketing, Sales, Field, and Leadership, given project's relevance to both Travel and Expense segments of product.
• Implemented in-app notifications to inform expense admins about User’s upcoming trip so Navan card gets activated.
• Addressed traveler complaints regarding declined Navan card usage due to not being "on trip," resulting in 20% reduction in reported product feedback tickets.

Managed end-to-end design, execution, and rollout of cross-functional initiatives for Eightfold's Talent Intelligence Platform Team, leading a 40-member team across five sub-teams: AI Core, Analytics, App, Core Infra, and Data Platform.

Product Release Management

• Launched Feature Management Tool, empowering customers to enable ~15+ features in a matter of seconds and introduced a change management process to handle releases across companies.
• Designed and created a Feature Scorecard process highlighting guidelines on qualification criteria for “Go/No-Go” launch of features and drove alignment between C-level executives & Directors.

Product Planning

• Led quarterly goal planning and core program management for platform teams, emphasizing alignment with company metrics and product quality.
• Established guidelines to maintain engineering velocity, while strategically prioritizing customer requests and resolving dependencies across cross-functional teams for seamless program alignment.

Customer Success & Adoption

• Initiated "Path to Green" companywide to expedite resolution times for customer support tickets, launched "Early Adopter" program to facilitate customer adoption and sales success, and collaborated across QA, Sales, Customer Success, and GTM teams to address customer pain points and evaluate product goal trade offs.
• Led Jira migration to streamline requests, authored runbooks for product features, and established feedback channels for successful launches and tracking deliverables.

Led a team of four engineers in providing end-to-end design support for Cadence's flagship product, 'Virtuoso Design Framework,' catering to a critical customer's front-end low power requirements through Virtuoso Power Manager.

• Initiated and spearheaded a comprehensive effort to conduct user research, capture customer feedback, administer surveys, perform market research, SWOT, and competitive analysis, generating invaluable data to optimize Cadence's product line.
• Established key performance indicators (KPIs) for customer adoption and usage in collaboration with internal and external stakeholders, devising strategies for seamless feature launches to benefit both Cadence and its clientele.
• Collaborated closely with the customer support team to monitor and expedite customer requests, thereby reducing resolution time and ensuring heightened customer success.
• Led engineering efforts to address high-priority issues, defining success criteria and tracking metrics across the product line to mitigate any potential delays in customer deliverable timelines.
• Directed a team of four in driving initiatives to engage with beta customers, evaluate new product results, and craft feature roadmaps.
• Supported key customers with technical issues and flow setup with Cadence Spectre X and Virtuoso ADE tools
• Worked alongside designers to increase performance and accuracy of Analog and Digital simulations.
• Customize and conduct portions of demos and presentations based on product knowledge Designed regression flows using Python to test enhancements and increase productivity.

Design and verification of Communication Protocols and Migration of third generation board.

• Responsible for RTL designing and simulating a bridge which connects ARM AMBA-AXI to INFN PIF communication protocols.
• Synthesized and integrated the top module on VCU107 evaluation board of Xilinx Virtex Ultrascale FPGA.
• Migrated full product line flow to meet new EU Restriction of Hazardous Substances (ROHS) directive for AXLM board.
• Responsible for design and replacing new symbols by collaborating with component engineering teams.
• Generated BOM for the new version of the products which were pushed to production.