Summary
Overview
Work History
Education
Skills
Awards
Extracurricular Activities
Certification
Generic
SHRUTI KHULLAR

SHRUTI KHULLAR

Customer Success Manager
Chicago,Illinois

Summary

With 5+ years in different customer-facing roles across nations, I support businesses in translating clients' problems into strategic opportunities. Diligent in building and retaining client accounts by providing support and attentive service. Expertise in formulating business sales and marketing strategies, project management, product promotion, and merchandising to achieve market penetration. Looking forward to opportunities that allow more contribution to driving and formulating business strategies to resolve business problems.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Customer Advocate Supervisor

Schneider Electric
Leeds, UK
8 2022 - 08.2023
  • Directed a team of 6 site intervention engineers, achieving a 20% increase in on-site resolution of customer complaints.
  • Implemented a robust reporting system using Jira, Salesforce bFO, resulting in a 25% reduction annually in customer complaints across four product lines.
  • Employed advanced quality tools like 8D and 5W, leading to a 35% decrease in average resolution time by identifying root causes swiftly.
  • Led cross-departmental continuous improvement projects, resulting in a 30% enhancement in operational efficiency and a 10% reduction in recurring issues.
  • Established and executed a strategic action plan utilizing the Customer Voice tool, culminating in a 15% rise in overall customer satisfaction scores.

Contract Transformation Leader

Schneider Electric
02.2022 - 08.2022
  • Developed and implemented customized framework agreements with customers, resulting in a 40% increase in contract value through optimized logistics, delivery terms, warranties, and pricing adjustments.
  • Enhanced customer contract offerings by 70%, by devising targeted upselling strategies informed by rigorous internal and external business reviews, driving substantial revenue growth, and client satisfaction.

Sales Manager

Schneider Electric Infrastructure Limited
04.2021 - 09.2021
  • Expanded a $7.5 million customer database by 25% over two years as an account manager, attributed to winning the LV extension project and implementing targeted growth strategies.
  • Achieved a remarkable 98% year-over-year sales revenue growth, reaching $10.72 million in sales for the year, showcasing consistent performance and market penetration.
  • Spearheaded continuous improvement initiatives in solution selling, leveraging market trends such as the digitization of electrical assets, resulting in a 30% increase in average deal size and revamped customer satisfaction.
  • Engineered innovative online marketing campaigns, leading to a 40% rise in customer engagement metrics and a 20% increase in brand exposure, contributing to overall sales growth and market presence.

Sales Senior Engineer

Schneider Electric
04.2019 - 04.2021
  • Surpassed sales targets by 40%, achieving $10.5 million in sales revenue through the successful leadership and acquisition of an electrical expansion project valued at $7.5 million.
  • Ranked as the top revenue generator, contributing 10% to the Key Account Pan India Sales target in 2019, demonstrating consistent high performance and strategic account management.
  • Secured the first digitized sales order from ITC Hotels in East India, paving the way for enhanced efficiency and modernization initiatives in sales operations.

Sales Engineer

Schneider Electric
08.2018 - 04.2019
  • Managed Key Account customer-related issues with a 100% resolution rate, ensuring swift resolution and achieving high client satisfaction scores.
  • Initiated 10 recurring annual maintenance contracts with key customers, leading to a 20% increase in continuous revenue generation and long-term client partnerships.
  • Received commendation from the sales director for delivering exceptional customer support during critical breakdown periods, contributing to a 15% increase in customer retention and loyalty.

Graduate Engineer Trainee

Schneider Electric
12.2017 - 08.2018
  • Successfully acquired high-value accounts through consultative selling techniques, resulting in a 25% increase in revenue from modernization, upgrade, and maintenance plans for switchgear.
  • Utilized data analytics tools (Salesforce bFO Einstein analytics) to analyze account usage, sales data, and client feedback, leading to a 50% improvement in understanding client needs and the effectiveness of offered solutions.
  • Cultivated enduring customer relationships characterized by a 20% increase in client loyalty and a 30% expansion of the client base, achieved through proactive communication and rapid response to client inquiries.

Education

MBA - Business Administration

University of Strathclyde
Glasgow, UK
09.2021 - 05.2022

B.Tech - Electronics And Electrical Engineering

KIIT University
Bhubaneswar, India
08.2013 - 05.2017

Skills

Customer Relationship Management:Salesforce, SAP, Customer Voice Tools, Medallia

Awards

  • Attained the esteemed SBS Full-time MBA Scholarship, valued at 8,000£, showcasing academic excellence and leadership in 2021.
  • Consistently recognized for excellence in sales and customer relations through the "Point the Way" program, securing new customer contracts in 2019, 2020, and 2021 at Schneider Electric.
  • Distinguished for entrepreneurial spirit and exceptional performance,acknowledged by the Sales GM for initiating and orchestrating the closure of a substantial $ 900K order in 2020 at Schneider Electric.
  • Honored with the "Customer First" award in 2019 by the Sales Director at Schneider Electric for demonstrating unwavering dedication to providing exceptional and unsolicited customer support.

Extracurricular Activities

  • Spearheaded and orchestrated dynamic social events,fostering cohesion and networking opportunities as the Social Representative for the MBA cohort.
  • Played a pivotal role in conceptualizing and executing engaging events such as open days and virtual fairs, contributing to the enhancement of student experience as an SBS MBA Student Ambassador.
  • Demonstrated commitment to social responsibility by volunteering for Schneider Electric's Corporate Social Responsibility Teacher's mission, positively impacting the lives of underprivileged children.
  • Distinguished as a knowledgeable ambassador, delivering insightful webinars on Schneider's cutting-edge Digitization offer, captivating audiences from esteemed clients.
    Led as the Student Coordinator for the Industrial Engagement Cell at KIIT University, driving initiatives to bridge academia and industry, fostering invaluable connections for students' professional growth.

Certification

Strategic Management & Leadership Practice- CMI Level 7

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SHRUTI KHULLARCustomer Success Manager