Shruti Maini
Concord,NC
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
6
6
years of professional experience
Work History
Retail Personal Banker
Fifth Third Bank
08.2022 - Current
- Provides customer service by identifying individual customer needs such as open new Personal accounts, assisting with loan applications and loan processing, Money market saving accounts, Certificate of deposits.
- Provides exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Reduced customer wait times by efficiently managing the queue and addressing client concerns promptly.
- Participated in Bankers meetings focused on sharing best practices and driving continuous improvement within the retail banking sector.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Helps customers to access and monitor their bank accounts through mobile application.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining a low error rate throughout tenure.
- Increased new account acquisitions through effective cross-selling of bank products and services
- Offered competitive commercial banking solutions and retail financing options.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Provides customer service assistance by building relationships and responding efficiently to inquiries and concerns.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Led efforts to implement mobile banking technology at the branch level, increasing client convenience while reducing operational costs.
- Serves on the Teller line as secondary support to the team and assisting with basic financial services and transactions for withdrawals, deposits, money orders, cashiers checks and cash advances.
- Initiates technical support by managing the branch's money being responsible as Vault custodian for last quarter, Maintained balance with ATM cash while doing replenishment.
- Examine and verify large checks to prevent fraudulent activity.
- Order, sell and monitor shipments of currency to add manage cash in ATM and branch.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Manage the cash vault to ensure bank has sufficient currency each day as well as making sure all employees are with in their cash limits.
- Balances cash drawers and Vault.
- Completed trades on opening checking accounts , accomplished revenue for branch with bringing new money from other financial institutions.
Customer Service Representative
The UPS Store Inc.
04.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Explained benefits, features and recommendations to maximize client retention.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Production Support Analyst
Wells Fargo
03.2018 - 12.2020
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
- Designed training materials and reference guides for end-users.
- Participated in software testing, writing test cases and scenarios to improve future training.
- Communicated with clients to discuss project milestones, provide status reports and answer questions.
- Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
Education
Bachelor of Science - Chemical Engineering
GNDU
India06.2011
Skills
- Financial Services
- Relationship Building
- Financial product knowledge
- Credit analysis
- Loan Processing
- Cash Handling
- Teller Support
- Fraud prevention
- Understanding Customer Needs
- Problem-Solving Abilities
- High-Energy Attitude
- Adaptive Team Player
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Goal-Oriented
Timeline
Retail Personal Banker
Fifth Third Bank
08.2022 - Current
Customer Service Representative
The UPS Store Inc.
04.2021 - 06.2022
Production Support Analyst
Wells Fargo
03.2018 - 12.2020
Bachelor of Science - Chemical Engineering
GNDU
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