Shruti Patel
547 Liberty Avenue,NJ
Summary
Sales Consultant with over 5 years of experience in delivering cost-effective travel solutions and maintaining high customer satisfaction. Demonstrates proficiency in CRM systems, data analysis, and project management, showcasing strong problem-solving and communication skills. Committed to leveraging technical expertise and collaborative strengths to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Asaptickets.com
12.2021 - 06.2024
- Negotiated with vendors and leveraged GDS for cost-effective travel solutions
- Managed budgets and reports with foundational accounting and finance principles
- Maintained customer satisfaction rate by resolving issues promptly and professionally
- Successfully managed multiple projects with strong communication and stakeholder management skills
Chargeback Specialist
Worldline
06.2020 - 06.2024
- Developed the ability to meticulously analyze transaction data to identify discrepancies, fraudulent activities, and patterns
- Gained expertise in utilizing chargeback processing systems, payment gateways, and relevant software such as Excel, CRM systems, and specialized chargeback management platforms
- Acquired a comprehensive understanding of payment industry regulations, including PCI DSS and card network rules (e.g., Visa, MasterCard), and kept abreast of changes and best practices
- Improved ability to prepare and maintain detailed and accurate documentation for chargeback cases, ensuring compliance with company policies and regulatory requirements
- Worked with cross-functional teams, including fraud prevention, customer service, and finance departments
Diamond Quality Analyst & Sales Executive
Cygni Lab Diamond
04.2023 - 08.2023
- Evaluated diamonds using 4 Cs, ensuring quality standards, enhancing customer satisfaction.
- Advised clients on diamond selection, exceeding sales targets through personalized service.
- Managed custom orders, negotiated pricing, boosting profitability and client satisfaction.
- Monitored inventory, analyzed market trends, adjusting strategies for competitive advantage.
- Maintained sales records, generated reports, tracking progress towards business objectives.
Education
MBA - General(STEM Program)
New York Institute of Technology
New York, NY05-2025
BBA - Entrepreneurship And Management
Riga Technical University
Riga,Latvia01-2023
Skills
- Programming Languages: Python, R, SQL, VBA
- Data Analysis & Visualization: Tableau, Power BI, Advanced Excel
- Business Intelligence & ERP: SAP, Oracle, Salesforce
- Project Management: Microsoft Project, Jira, Asana
- Customer service
- Sales
Certification
- Google Certification Course in Project Management
- Digital marketing & E-commerce
Timeline
Diamond Quality Analyst & Sales Executive
Cygni Lab Diamond
04.2023 - 08.2023
Sales Consultant
Asaptickets.com
12.2021 - 06.2024
Chargeback Specialist
Worldline
06.2020 - 06.2024
MBA - General(STEM Program)
New York Institute of Technology
BBA - Entrepreneurship And Management
Riga Technical University
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