Shruti Patel
La Palma,CA
Summary
Experienced with process optimization, enhancing efficiency, and ensuring operational excellence. Utilizes problem-solving techniques to address challenges and implement effective solutions. Track record of maintaining smooth operations and fostering collaborative work environment.
Overview
3
3
years of professional experience
Work History
Operation specialist
Apple
10.2024 - Current
- Optimized operational workflows and resolved discrepancies by mastering Apple-specific tools and software such as SAP, GBI, and POSADMIN, ensuring smooth day-to-day operations
- Contributed to the achievement of the 'Achieved Expectations' benchmark in inventory accuracy, marking the first team in over five years to meet the goal
- Enhanced store organization by implementing customer feedback to improve aisle navigation, leading to a more intuitive shopping experience and efficient product placement
- Quickly learned and adapted to new operational processes, and successfully trained colleagues on the updated workflows to maintain team efficiency
Accounts payable specialist
Polycoat
07.2023 - Current
- Managing the full accounts payable cycle, ensuring accurate and timely processing of invoices, vendor payments, and reconciliations
- Collaborated with cross-functional teams to resolve discrepancies and ensure compliance with company policies and financial procedures
- Maintaining vendor relationships, addressed inquiries, and worked closely to ensure smooth payment processing
- Processing high-volume transactions while maintaining meticulous attention to detail
- Assisted in month-end closing by preparing reports and reconciling accounts to support financial reporting
Specialist
Apple
10.2022 - 05.2023
- Engage with customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service
- Successfully established and developed relationships with customers to find custom solutions for their needs involving product demonstrations, technical support, and product knowledge resulting in customer satisfaction
- Ensured that training for all products and services was up to date to ensure that customers were given the most accurate information and the best options possible in order to heighten customer experience
- Helped ensure the customer journey was smooth by setting accurate expectations, aligning with customers, and partnering with team members to receive and provide feedback
Sales Lead
Fabletics
11.2021 - 10.2022
- Led and motivated a team of sales associates, driving store performance and meeting sales goals by providing exceptional customer service and product knowledge
- Managed daily store operations, including inventory management, visual merchandising, and ensuring the store was organized and well-stocked
- Trained new hires on company policies, sales techniques, and product knowledge, contributing to an improved customer experience and team efficiency
- Implemented customer engagement strategies, resulting in a 15% increase in membership sign-ups and repeat customer visits
- Consistently achieved sales targets, contributing to the store’s overall success by exceeding monthly quotas
- Handled customer concerns and returns, resolving issues promptly to maintain a high level of customer satisfaction
Education
BBA - Business Administration And Management
University of Maryland Global Campus
05-2026
High School Diploma -
John F. Kennedy High School
01.2020
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Google Drive
- Multitasking
- Team collaboration
- Goal setting
- Collaboration
- Customer service
- Inventory management
- Time management
Languages
Gujarati
Professional Working
Timeline
Operation specialist
Apple
10.2024 - Current
Accounts payable specialist
Polycoat
07.2023 - Current
Specialist
Apple
10.2022 - 05.2023
Sales Lead
Fabletics
11.2021 - 10.2022
High School Diploma -
John F. Kennedy High School
BBA - Business Administration And Management
University of Maryland Global Campus
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