Shruti Patel
Chicago,IL
Overview
8
8
years of professional experience
Work History
Data Analyst Intern
CyberNodes
Ashburn, VA
07.2025 - Current
- Analyzed business requirements to support development of data-driven Outreach VoIP platform.
- Designed role-based data modules for Admin, Manager, and Agent functionalities.
- Managed large datasets with MySQL and Sqoop, enhancing ETL workflows for structured and semi-structured data.
- Developed interactive dashboards and reports in Tableau and Power BI to visualize performance metrics.
- Collaborated on data projects using Git/GitHub to ensure effective version control and documentation.
Accountant and Customer Service Associate
Medisurge Ltd
, Malawi
01.2019 - 12.2019
- Managed accounting tasks with Sage software, focusing on invoice tracking and expense management.
- Delivered exceptional customer service to clients, promptly resolving inquiries and concerns.
- Collaborated across teams to enhance internal processes and boost operational efficiency.
Tutor Assistant
Central High International High School
, Malawi
01.2018 - 12.2018
- Collaborated with accounting tutor to create engaging class activities and presentations.
- Provided technical support for seamless operation of audiovisual equipment during classes.
- Served as liaison between tutor and students, addressing inquiries and offering additional assistance.
Education
Bachelor of Business Administration (BBA) - Management Information Systems Major
DePaul University Loop
Chicago, IL03-2025
Associate in Computer Science -
Middlesex College
Edison, NJ06.2022
Skills
- Microsoft PowerPoint
- Microsoft Excel (Pivot tables, financial functions)
- SQL database management
- Confluence collaboration
- Tableau data visualization
- Azure cloud services
- Power BI analytics
Supply Chain Management System Redesign – Broadway Café (MIS 360 Group Project)
Collaborated on a team project to modernize the supply chain operations of a café by analyzing existing workflows and designing a more efficient, technology-driven system. Contributed to system modeling through Activity Diagrams (As-Is and To-Be) and Use Case Diagrams, conducted a full feasibility analysis covering technical, economic, and organizational factors, and researched appropriate hardware and software solutions to support implementation.
Leadership And Community Engagement Experience
Led youth initiatives for two years, supporting fundraising and outreach efforts. Engaged with sponsors to secure funding for hospital supplies and village development in Mangochi. Participated in multiple events benefiting local orphanages, including Hope Village Malawi.
Timeline
Data Analyst Intern
CyberNodes
07.2025 - Current
Accountant and Customer Service Associate
Medisurge Ltd
01.2019 - 12.2019
Tutor Assistant
Central High International High School
01.2018 - 12.2018
Bachelor of Business Administration (BBA) - Management Information Systems Major
DePaul University Loop
Associate in Computer Science -
Middlesex College
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