Shruti Poojari Negi

• Designed and delivered product training for clients.
• Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
• Provided technical troubleshooting and problem solving for clients with Video and Player.
• Conducted process improvement meetings to solicit, clarify and document business technical requirements.
• Created and prepared recommendation reports to improve video standards.

• Handled Customer support and operations for Tata Communications a.k.a. Bitgravity CDN.
• Proactive engagements with customers to ensure Customer Satisfaction is in place.
• Multi-Screen streaming and Media Security, UDP Streaming
• Web Performance, scalability, offload, Load Balancing
• Working closely with engineering and product development team for new feature development
• Customer Success Management
• Enabling Customer content monitoring and automated notifications.
• Automation of reports, inventories, and troubleshooting tasks to bring down customer ETA by 80%
• Independently able to decompose, design, and implement projects designs with testing and documentation
• Uptime of CDN Networks /CDN utilized TATA backbone
• Developed a UI CDN POP/ Racks / Space Management
• Developed scripts to automate ticket creation using Nagios monitoring
• A member of the solution providing a team for any new onboarding/ migrations of the customer account.
• Web security: DDoS, WAF, DNS Protection, SSL and ensure their success with
• Work as a partner with the customer and ensure their success with CDN
• Integrating Video Live Streaming products and Video On Demand for Media houses and various OTT players.
• Helping network team to improve ISP peering

• Provided technical support to CDN customers utilizing an array of technology and software programs.
• Developed scripts to automate reports, troubleshooting tasks.
• Setup Nagios monitoring for Live streaming
• Developed a UI to monitor the uptime of the Live streaming servers and ingest servers and CDN Delivery servers

Worked as an intern in Salasar Core Solutions for 6 months

Developed a complete Jobs portal with location-based search using Google Maps and other search functionalities.