Sh'tonia Williams
Raleigh,NC
Summary
Dynamic professional with strong customer service skills. Experienced in fostering relationships and enhancing community engagement through strategic planning.
Knowledgeable [Desired Position] with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
4
4
years of professional experience
Work History
Year Round Director
City Of Raleigh Parks And Recreation
Raleigh, NC
06.2025 - Current
- Developed strategic plans to enhance community engagement through recreational programs.
- Collaborated with local organizations to promote health and wellness initiatives across city parks.
- Oversaw scheduling and coordination of events, ensuring seamless execution and participant satisfaction.
- Streamlined operations by implementing new software for program registration and facility management.
- Analyzed feedback from program participants to improve service offerings and address community needs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Crew Member
Tropical Smoothie Cafe
Garner, NC
08.2024 - 11.2024
- Prepared smoothies and food items, ensuring quality and freshness standards.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Operated the point of sale system, processing transactions accurately and promptly.
- Maintained the cleanliness and organization of workstations following health regulations.
Movie Theater Employee
Regal Entertainment Group
Garner, NC
05.2024 - 10.2024
- Provided exceptional customer service, ensuring positive guest experiences and resolving inquiries efficiently.
- Operated point-of-sale systems, processing transactions accurately and maintaining cash register integrity.
- Managed concession inventory, restocking supplies to meet demand during peak hours and minimizing waste.
- Conducted regular cleanings of auditoriums, enhancing cleanliness standards and ensuring guest satisfaction.
Server
IHOP
Garner, NC
07.2023 - 10.2023
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in training new servers, enhancing team efficiency and cohesion.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Shift Lead Manager
Tropical Smoothie Cafe
Cary, NC
06.2022 - 07.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service protocols and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and products.
- Implemented promotional campaigns to increase customer engagement and sales performance.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted staff scheduling to optimize labor costs while maintaining service standards.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC12-2024
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Strategies and goals
Timeline
Year Round Director
City Of Raleigh Parks And Recreation
06.2025 - Current
Crew Member
Tropical Smoothie Cafe
08.2024 - 11.2024
Movie Theater Employee
Regal Entertainment Group
05.2024 - 10.2024
Server
IHOP
07.2023 - 10.2023
Shift Lead Manager
Tropical Smoothie Cafe
06.2022 - 07.2023
High School Diploma -
Southeast Raleigh High School