SHU-CHING CHEN
Buellton
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Ming Dynasty. Proven ability to enhance guest satisfaction through effective communication and efficient multitasking. Experienced in cash handling and maintaining cleanliness standards, consistently delivering high-quality service in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs
Overview
9
9
years of professional experience
Work History
Server/hostess
China Pavilion
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Breakfast Attendant
Wine Valley Inn & Cottages
07.2020 - 04.2024
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Server
AJ Spurs Steak House
08.2020 - 04.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Manager
Ming Dynasty
05.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
No Degree - Marketing Management
East Los Angeles College
Monterey Park, CA07-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Work ethic and integrity
- Efficient multitasking
- Cleanliness standards
- Customer relations
- Customer service management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Mandarin
Native or Bilingual
Interests
- Volunteer Travel
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like working with my hands and fixing things
Timeline
Server/hostess
China Pavilion
10.2022 - Current
Server
AJ Spurs Steak House
08.2020 - 04.2023
Breakfast Attendant
Wine Valley Inn & Cottages
07.2020 - 04.2024
Manager
Ming Dynasty
05.2016 - 03.2020
No Degree - Marketing Management
East Los Angeles College
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