Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shuaib Ali

Denver,CO

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

3
3
years of professional experience

Work History

SOC Tier 2 Analyst

Comcast
04.2024 - Current

Developed new analytical models that improved forecasting accuracy and reduced risk exposure.

IT Help Desk Agent Internship

Comcast
06.2024 - 07.2024
  • Improved customer satisfaction by promptly addressing and resolving technical issues.

SOC Tier 1 Analyst

Comcast
12.2023 - 02.2024
  • Contributed significantly in project planning phases, providing valuable input regarding resource allocation and timeline estimations.

SOC Operator

Comcast
06.2022 - 11.2023
  • Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.

Front Desk Assistant

Green Valley Ranch REC Center
10.2021 - 03.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Cybersecurity And Information Assurance – B.S.

Metropolitan State University of Denver
Denver, CO
05.2026

High School Diploma -

Lotus School For Excellence
Aurora, CO
07.2020

Skills

  • CompTIA A (2025)
  • CompTIA Network (2025)
  • CompTIA Security (2025)
  • Security system problem escalation
  • Security Advanced System Troubleshooting

Timeline

IT Help Desk Agent Internship

Comcast
06.2024 - 07.2024

SOC Tier 2 Analyst

Comcast
04.2024 - Current

SOC Tier 1 Analyst

Comcast
12.2023 - 02.2024

SOC Operator

Comcast
06.2022 - 11.2023

Front Desk Assistant

Green Valley Ranch REC Center
10.2021 - 03.2022

Bachelor of Science - Cybersecurity And Information Assurance – B.S.

Metropolitan State University of Denver

High School Diploma -

Lotus School For Excellence
Shuaib Ali