Shuana Bonner
Springhill,LA
Summary
Document Management Specialist, providing general administrative back-up and other duties. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Junior Document Management Specialist
GDIT
03.2023 - 08.2024
- Processed eFax queue files, reviewed and managed failed or blank records, ensuring adherence to 3-5 business day processing requirement
- Processed Follow Up records effectively, significantly reducing backlog and enhancing file accuracy through correct identification and labeling
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
Medical Records Coder II
GDIT
02.2021 - 03.2023
- Reviewed medical records and collected clinical data in compliance with specified guidelines, ensuring accurate and efficient data abstraction
- Assigned appropriate medical codes to records, demonstrating attention to detail and adherence to coding standards
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Health Information Specialist/CSR
GDIT
09.2020 - 02.2021
- Coordinated clinical follow-up initiatives by obtaining missing case information and medical records through multiple communication channels, ensuring thorough documentation for accuracy and completeness
- Managed inbound communications, effectively responding to inquiries for general information and processing material requests via fax, email, and mail
- Collaborated with team members to confirm the precision of case details, adhering to strict deadlines for task completion
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
Virtual Medical Scribe
Mmodal/Aquity Solutions
04.2019 - 11.2019
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Accompanied physicians through day in fast-paced, stressful environments.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Virtual Medical Scribe
iScribes/Nuance
04.2018 - 09.2018
- Documented comprehensive patient encounters in Electronic Health Records (EHR), ensuring accuracy and completeness of medical records
- Proficiently operated EHR software platforms, including CERNER and AllScripts, to support healthcare providers in patient care documentation
Scheduler/Patient Communication Specialist
American Health Connection
07.2017 - 04.2018
- Managed inbound communications, effectively directing calls and addressing patient inquiries, ensuring accurate scheduling of diverse medical appointments including primary care visits and diagnostic imaging procedures
- Conducted precise entry of ICD-10 diagnostic codes into the PHS system and verified patient insurance coverage across Medicaid, Medicare, and Commercial plans, optimizing the patient registration process
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Precertification/Authorization Agent
Phoenix Practice Solutions
04.2017 - 05.2017
- Verified insurance coverage and efficiently processed preauthorizations using EPIC, ensuring accurate data entry for medical procedures
- Coordinated with various insurance companies to secure necessary preauthorizations for MRIs and CT scans, maintaining compliance with healthcare regulations
Customer Service Representative
Broad Path Health Care Solutions
11.2016 - 03.2017
- Responded to health insurance member inquiries via telephone and written correspondence, adhering to established timelines and documenting all interactions in compliance with operating procedures
- Applied problem-solving techniques to assess caller needs, handle potential crisis situations, and directed calls to the correct resources, while effectively overcoming communication barriers and escalating issues when necessary
- Processed payments and arranged for automatic payment setups, in addition to clearly communicating benefit quotes to ensure client comprehension, utilizing systems such as AMYSIS, CRM, Softeon, and Avaya
Virtual Medical Scribe
iScribes
03.2016 - 11.2016
- Completed electronic health record (EHR) documentation accurately and efficiently, maintaining meticulous attention to detail to support patient care
- Ensured compliance with HIPAA regulations for all release of information requests, demonstrating a strong commitment to patient privacy and confidentiality
Patient Account Specialist
LSU Hospital
08.2008 - 09.2011
- Verified insurance coverage, maintained accurate filing systems for documentation, and ensured adherence to proper coding and billing practices for patient accounts
- Investigated billing inquiries, resolved concerns by resubmitting corrected claims, and processed insurance appeals, in addition to performing tasks related to cash posting and insurance verification
Administrative Coordinator III
Webster Parish Health Unit
09.2003 - 08.2008
- Processed financial transactions, ensuring accurate collection of payments for services rendered
- Managed sensitive documentation, including the coordination of confidential mail and the verification of insurance coverage
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Bachelor of Arts - Business Administration
Louisiana State University-Shreveport
09.2025
Technical Diploma - Medical Billing And Coding
Kaplan University
03.2016
Associate of Applied Science - Medical Transcription
Kaplan University
09.2015
Certification
Certified MedDRA Coder
Timeline
Junior Document Management Specialist
GDIT
03.2023 - 08.2024
Medical Records Coder II
GDIT
02.2021 - 03.2023
Health Information Specialist/CSR
GDIT
09.2020 - 02.2021
Virtual Medical Scribe
Mmodal/Aquity Solutions
04.2019 - 11.2019
Virtual Medical Scribe
iScribes/Nuance
04.2018 - 09.2018
Scheduler/Patient Communication Specialist
American Health Connection
07.2017 - 04.2018
Precertification/Authorization Agent
Phoenix Practice Solutions
04.2017 - 05.2017
Customer Service Representative
Broad Path Health Care Solutions
11.2016 - 03.2017
Virtual Medical Scribe
iScribes
03.2016 - 11.2016
Patient Account Specialist
LSU Hospital
08.2008 - 09.2011
Administrative Coordinator III
Webster Parish Health Unit
09.2003 - 08.2008
Bachelor of Arts - Business Administration
Louisiana State University-Shreveport
Technical Diploma - Medical Billing And Coding
Kaplan University
Associate of Applied Science - Medical Transcription
Kaplan University
Certified MedDRA Coder
Similar Profiles
Brandon GoffBrandon Goff
Computer Operator at GDiTComputer Operator at GDiT
Andrew MatthewsAndrew Matthews
Operations Analyst Sr at GDITOperations Analyst Sr at GDIT
Jessica SeestedtJessica Seestedt
Senior Program Analyst at GDITSenior Program Analyst at GDIT
Alexis SicklerAlexis Sickler
Informational technologist at GDITInformational technologist at GDIT
India BradfordIndia Bradford
Army National Guard Culinary Specialist at Untied States ArmyArmy National Guard Culinary Specialist at Untied States Army