Shuana Williams
Arlington,VA
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
31
31
years of professional experience
Work History
Administrative & Instructional Support Coordinator
Montgomery County Public Schools
2023.02 - Current
- Oversee recruitment and onboarding processes for new hires.
- Provide guidance to new staff on career development and advancement.
- Manage office logistics, including meeting coordination and workspace planning.
- Maintain accurate records for employee data, evaluations, compensation, and training.
- Address and resolve employee concerns and grievances.
- Ensure timely updates of contracts and personnel data to support interdepartmental communication.
Senior Administrative Secretary
Montgomery County Public Schools
2014.01 - 2023.08
- Supported educators in designing individualized learning strategies.
- Implemented accommodations to promote student academic success.
- Mentored staff on best practices for special education support.
- Coordinated logistics for meetings and recorded comprehensive notes.
- Coordinated cross-departmental engagement activities.
- Enhanced operational efficiency through improved communication and data systems.
- Drafted and distributed internal communications and marketing materials.
- Developed and maintained filing systems, ensuring easy access to important documents and information.
- Managed scheduling and calendar coordination for school personnel optimizing time management and meeting efficiency.
Director of Admissions
Montrose Christian School
2010.01 - 2014.01
- Designed and led a strategic recruitment plan to align with enrollment goals.
- Partnered with marketing to align recruitment with budget and institutional goals.
- Collaborated with faculty to optimize class sizes and integrate technology.
- Increased enrollment through targeted outreach and parent engagement.
- Maintain, analyze and interpret data
- Directed applicant review processes and served as the primary liaison for prospective families.
Operations Coordinator
Auburn University
2006.01 - 2010.01
- Restructured operational workflows for increased organizational efficiency.
- Led administrative priorities and supported academic programming.
- Coordinated travel for guest speakers and managed equipment inventory.
- Implemented a streamlined document filing and tracking system.
- Managed inventory systems, ensuring accurate tracking of supplies and materials for university operations.
- Boosted productivity by establishing effective communication channels between departments.
Paraprofessional
Gwinnett County Public Schools
Lawrenceville, GA
2000.01 - 2006.01
- Supported classroom instruction and managed daily student activity records.
- Collaborated with teachers to address student needs and classroom management.
- Employed behavioral support techniques and positive reinforcement systems.
- Fostered a respectful and structured learning environment.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Case Manager
District Attorney’s Office
Decatur, GA
1995.01 - 2000.01
- Guided clients through legal processes and documentation.
- Served as liaison for out-of-state UIFSA cases and coordinated casework.
- Assisted with financial documentation and legal compliance.
- Prepared clients for hearings, meetings, and case reviews.
- Maintained case records and implemented strategies to increase client autonomy.
- Facilitated communication between clients, attorneys, and law enforcement to streamline case progression.
Education
Bachelor of Science - Human Resources
Western Governors University
Salt Lake City, UT2026-01
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA2022-06
Skills
- Office & Administrative Management
- Employee Onboarding & Support
- Training & Development
- Strategic Communication
- Scheduling & Calendar Coordination
- HRIS & Payroll Systems
- Policy Implementation
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, OneDrive)
- Familiarity with Employment & Labor Law
- Documentation and recordkeeping
- Project management
- Data entry
Timeline
Administrative & Instructional Support Coordinator
Montgomery County Public Schools
2023.02 - Current
Senior Administrative Secretary
Montgomery County Public Schools
2014.01 - 2023.08
Director of Admissions
Montrose Christian School
2010.01 - 2014.01
Operations Coordinator
Auburn University
2006.01 - 2010.01
Paraprofessional
Gwinnett County Public Schools
2000.01 - 2006.01
Case Manager
District Attorney’s Office
1995.01 - 2000.01
Bachelor of Science - Human Resources
Western Governors University
Associate of Science - Business Administration
Northern Virginia Community College