Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Shuang Zheng (Susan)

Westford,USA

Summary

Seasoned QA Engineer with expertise in test planning, test case development, and defect tracking. Proficient in exploratory, regression, integration, User Acceptance Testing, performance, security, and compatibility testing. Skilled at web app testing, Agile methodologies (Scrum), and tools like JIRA, Bugzilla, TestLink, and QMetry. Committed to ensuring software quality and delivering reliable results.

Overview

16
16
years of professional experience

Work History

Sr. QA Engineer

Progress Software
08.2020 - 08.2024
  • Conducted comprehensive testing of WhatsUp Gold software, ensuring compliance with security regulations and implementing robust authentication measures.
  • Collaborated with product owners, developers, and QE engineers to enhance testing methodologies, evaluate network performance metrics and improve security releases.
  • Implemented and verified External Authentication using OpenID Connect in WhatsUp Gold applications, reducing unauthorized access risks, and set up alerts for abnormal events, tracking server and application performance.
  • Documented defects and special observations in Jira and company's internal wiki, while creating diverse test scenarios and maintaining test procedures in QMetry.

SQA Engineer (Volunteer)

Technical Skills Share Group
10.2019 - 07.2020
  • Contributed to testing MEAN stack web application, ensuring both front-end and back-end functionality.
  • Conducted front-end testing using Selenium Grid in Docker containers and back-end testing for MongoDB via Mongo shell commands and Mongo-Express.
  • Executed CI/CD testing through Jenkins server, providing test results to developers.
  • Reviewed and enhanced technical documentation in Confluence

Sr. QA Engineer

ZeeVee, Inc.
08.2015 - 07.2019
  • Performed extensive testing on Zyper4K Management Platform (LAMP stack), managing connectivity and control operations between endpoint devices.
  • Orchestrated functional and system-level testing for web and mobile applications, validating back-end servers using REST API and MySQL.
  • Additionally, conducted functional testing on mobile applications
  • Crafted and executed test plans, automated test suites for REST APIs using SoapUI, and assisted developers in investigating and replicating software defects.
  • Collaborated with various teams to validate bug fixes and feature enhancements, ensuring software builds met all requirements before release.

Sr. SQA Engineer

EXTREME NETWORKS (formerly Enterasys Networks)
04.2008 - 05.2015
  • Executed rigorous network security application testing with SIEM (Security Information and Event Management) and automated regression testing for Enterasys switches, ensuring robust coverage of major L2/L3 protocols.
  • Configured SIEM and integrated systems to monitor risks and vulnerabilities, generating alerts for abnormal network activities.
  • Tracked defects from both front-end and back-end via monitoring Java console, Syslog, Windows event log, application logs, and PostgreSQL database.
  • Implemented smoke and regression testing using TCL Library framework, and devised test plans for both manual and automated testing, collaborating with stakeholders to ensure product quality.

Education

Master’s Degree - Computer Information Systems

Rivier College
Nashua, NH

Certificates - Computer Proficiency and UNIX

UMass Lowell
Lowell, MA

Skills

  • Linux, Windows, VMware ESXi
  • Network Appliances, Switches and Routers
  • Jira, JMeter, Postman, Wireshark, SoapUI
  • TCP/IP, UDP, DNS, DHCP, SSL/TLS, HTTPS, SSH
  • Agile, SDLC (Software Development Lifecycle)
  • Functional, System, Usability, Security, Regression testing
  • Bug reporting and Test case creation
  • Quality assurance and Root cause identification
  • Web Application, Relational Database, Shell Scripts
  • Test strategy development and Problem solving techniques

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Sr. QA Engineer

Progress Software
08.2020 - 08.2024

SQA Engineer (Volunteer)

Technical Skills Share Group
10.2019 - 07.2020

Sr. QA Engineer

ZeeVee, Inc.
08.2015 - 07.2019

Sr. SQA Engineer

EXTREME NETWORKS (formerly Enterasys Networks)
04.2008 - 05.2015

Master’s Degree - Computer Information Systems

Rivier College

Certificates - Computer Proficiency and UNIX

UMass Lowell

Similar Profiles

CREATE PROFILE
Shuang Zheng (Susan)