Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Work Availability
Timeline
ProjectManager
Shubha Pandu

Shubha Pandu

Project Manager
Hartford,CT

Summary

A results-driven technological professional possessing thirteen years of overall experience in different industries such as American transportation, French international retail, non-renewable resources, banking, and media. I am exceptionally adept at generating resolutions to complex problems concerning information technology products and services, updates and systems configuration, operations, and product performance. Accustomed to evaluating, analyzing, and maintaining back-end computations at high-performance states, my quality outcomes are unfailingly successful. Furthermore, working with an international cross-functional team, I’ve had the ability to guide numerous mentees with their ascent in a vertically stratified corporate ladder.

Accomplishments:

  • Held the distinction of getting appreciations as a major contributor for the account’s success by the client Successfully transitioned few accounts for service lines by ensuring smooth handover of technical and infrastructural activities
  • Played a key role in maintaining Status Green with zero operational defects.

I anticipate working at an organization capable of providing me with ample opportunities to augment my analytical, problem-solving, and decision-making deliverables.

Overview

13
13

Years of professional experience

Work History

Project Manager

LTI, & Toubro Infotech
Larsen
02.2022 - 05.2022
  • Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping, and requirements through implementation and deployment
  • Report on progress and provide regular updates to revenant Stakeholders
  • Work with other departments to ensure that project objectives are achieved within established timeframes
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills
  • Conducting quarterly performance reviews
  • Weekly governance call with client to update the status of the project
  • Develop long term roadmaps for overall infrastructure Architecture
  • Optimize utilization of talents through specific development and mobility programs
  • Make sure that team adheres to the SOW and revise the SOW annually
  • Shubha Pandu - page 1
  • Maintain the quality of all project document/data to assure the integrity of a project

Team Lead and Associate PM

LTI, & Toubro Infotech
Larsen
12.2018 - 04.2021
  • Identify, recommend, coordinate, and implement cost optimization possibilities for on-premises, cloud resources and other managed SaaS systems that have been approved
  • Managed a team of 5 who provided IT services support in areas of Network, Servers, Storage ,
  • Backups, O365, AWS S3 and Workplace services through hybrid delivery ( Onsite-Offshore) model
  • On Client Infrastructure, analyzed the existing configurations and recommended few best practices or service improvements so that it enabled client to become more scalable, secure and reduce IT support costs and Improve reliability
  • Driving team in documenting the RAID log and roadmap of Service Improvement Plans
  • Ensuring team is documenting the incident, problem and change on Servicenow and adhering to right process and procedures, resolving the incidents within defined SLA
  • Assist the Operations Managers to ensure project objectives, policies, procedures, and performance standards are in accordance with company policy and contract specifications
  • Develop a technology infrastructure road map that is aligned with our client's IT strategy
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' varied needs
  • Discuss and implement radical new approaches to automate operational issues
  • Accomplishment
  • I was promoted to Manager position within few months after serving Team Lead and Assisting
  • Manager in his PM roles.

ITO Service Delivery Consultant

DXC Technology
04.2017 - 06.2018
  • Datacenter hosting, administration & management of 37 PB of data consisting of Hitachi/HP/NetApp/
  • IBM
  • Storage Arrays and over 10,000 ports of Brocade Storage Are Network (SAN)
  • Defining business needs & issues to identify knowledge, performance gaps & areas for improvement
  • Adhering to documented operations management practices & procedures specifically for problem, change,incident management and request for service processes
  • Evaluate, analyze and maintain back-end compute at a high performing state
  • Capacity planning of all SAN & NAS environment for all global sites
  • Followed through generation of
  • Bill of Material (BOM) and project planning for implementation and expansion of environments
  • Which includes working with vendors and clients and order hardware based on each global datacenter’s size, needs, and/or client requirements
  • Impact :
  • Performed on-going tuning, capacity efficiency, cleansing and resources reclamation to ensure that storage resources are being utilized optimally and to ensure the availability of storage resources
  • Shubha Pandu - page 2
  • Accomplishment : Recognition for my contribution towards Storage recovery activities during Petya
  • Virus attack.

Senior Storage Consultant

Hewlett Packard Enterprise
06.2013 - 04.2017
  • Experienced in Administration & Implementation of Hitachi, HP, IBM, NetApp & Brocade
  • Implementation of new SAN Fabric & NAS Infrastructure for newly build Datacenter(s) across multiple global location
  • Worked multiple Datacenter build, migration/relocation
  • Implemented Storage Array Replication across Data Centers for Business Continuity and Disaster
  • Recovery
  • Implemented Local & Remote Disaster Recovery using Hitachi Shadow Image/HP XP Business Copy and Hitachi Universal Replicator/HP XP Continuous Access journal
  • Management of NetApp using FC/iSCSI & NAS protocol
  • Which involved creating/managing aggregate, volume, qtree and LUN
  • Mapping LUNs to the igroup
  • Integrating NetApp with Active
  • Directory for setting CIFS authentication
  • Create and manage new file shares, set quota limit
  • Using NetApp backup technologies to configure & schedule backup from one filer to other which includes SnapVault, Open System SnapVault (OSSV) & SnapMirror
  • Impact :
  • Automated ongoing health checks, capacity utilization trend analysis, and conducted risk assessment exercises for backup solutions to ensure efficiency, availability and smooth functionality
  • Accomplishment : Received Employee of the month / quarter for couple of months
  • Received
  • Appreciation for fixing the break fix during the outage situation.

Storage Admin

IBM
10.2009 - 06.2013
  • General administration & management of SAN (IBM DS-Series like DS4k,DS5k ,DS8000 series and IBM SVC.) environment which involves health check ,hosts zoning, storage provisioning, copy services and masking, disaster recovery configuration ,large scale migration during technology refresh, performance tuning , capacity efficiency and replication for the different SAN storage technologies
  • Brocade and Cisco SAN Switch Administration & management which includes configuring SAN Zone,
  • ISL trunking
  • Review the storage platforms and SAN switches software and firmware life cycles review vendors functional and security newsletters and carry out software and firmware upgrades, apply fixes and security patches to remediate security issues to comply with the global security standards (PCI, ISO, etc.)
  • Impact :
  • Successfully Implemented about 250 plus technical changes and received appreciation from client
  • Accomplishment: Received Certificate of Appreciation for my contribution rendering in Danone Account from DPE.

Senior System Operations Specialist

Shubha Pandu, IBM
10.2008 - 10.2009
  • Managed a team of 9 System Operational Specialists who proactively and reactively monitored alerts coming from various tools which runs multi-platform systems such as Mainframe, AS/400, UNIX/Linux and Windows
  • Logging genuine alerts into ticketing tool and escalating them to L2/L3 support for incident resolution
  • Process Improvement – continuously review current processes to identify rooms for improvement including automation and job optimization
  • Documentation – create and update documentation related to Operations Monitoring
  • Impact : Analysed false alerts and suppressed them which were about 45% thereby reducing the
  • MTTD , Zero missed valid alerts, 100% SLA compliance, increased IT productivity
  • Accomplishment: Was promoted to Senior position within a year of employment.

Education

Bachelor of Computer Science - Computer Science

VTU
India
06.2008

Skills

  • Project Management
  • Transition Planning
  • Lean manufacturing and design
  • Multi-Site Operations
  • Amazon Web Services (AWS)
  • AWS S3
  • IT Auditing
  • Cloud Computing
  • IT Infrastructure Management
  • Risk Assessment Analysis
  • Project Status Reports

Certification

Information Storage Associate Version 3 (EMCISA) - Dell EMC

Cloud Infrastructure and Services Associate Version 2 (EMCCIS) - Dell EMC AWS Certified SysOps Administrator – Associate - Amazon Web Services (AWS)

Issued Jul 2021 - Expires Jul 2024

Amazon Web Services SysOps Administrator - Associate - Amazon Web Services (AWS)

AWS Partner: Cloud Economics Accreditation - Amazon Web Services (AWS)

Accomplishments

Appreciation from RPM - LTI - Larsen & Toubro Infotech
Mar 2022 for my efforts towards Process Audit Readiness resulting in No Non Compliance report

Pat on Back from Senior Director - LTI - Larsen & Toubro Infotech
Jun 2020
In his words "Shubha has been an unsung hero holding on Tophat Infra Account from offshore managing all expectations and delivering services. She has generated a lot of accolades for self and team through solutions and innovative to solve the problem for the customer"

Certificate of Appreciation - DXC Technology
Nov 2016
"Recognition for my contribution towards Storage recovery activity during Petya Cyber Attack "

Certificate of Appreciation - Hewlett Packard Enterprise
Jun 2014
"For my significant contribution during emergency incident break fix in resolving issue in hour of need ".

Employee of the Month - Hewlett Packard Enterprise May 2015

Certificate of Appreciation - Hewlett Packard Enterprise Nov 2016
For handling a major upgrade on one of the most critical Storage device.

Certificate of Appreciation - IBM Feb 2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

LTI, & Toubro Infotech
02.2022 - 05.2022

Team Lead and Associate PM

LTI, & Toubro Infotech
12.2018 - 04.2021

ITO Service Delivery Consultant

DXC Technology
04.2017 - 06.2018

Senior Storage Consultant

Hewlett Packard Enterprise
06.2013 - 04.2017

Storage Admin

IBM
10.2009 - 06.2013

Senior System Operations Specialist

Shubha Pandu, IBM
10.2008 - 10.2009

Bachelor of Computer Science - Computer Science

VTU

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