Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shubha Prasad

Irvine,CA

Summary

Results driven engineering and business leader with 15+ years of experience in quality management, product delivery, project management and team leadership experience in the technology sector. Have vast experience across multiple industries including but not limited to Finance, Digital & Utility sectors. Expert in delivering quality omnichannel products (Mobile, Web and Desktop applications), business development & Offshore team management. Possesses exceptional leadership and communication skills to foster cross-functional collaboration and ensure seamless project execution. Adept at implementing quality assurance initiatives, streamlining processes, and exceeding customer expectations. Leverages data-driven insights to identify areas for improvement and consistently achieves on-time delivery targets while maintaining high standards of quality. Accountable for stakeholder relationship management. Detail-oriented leader with proven communication and mentoring skills. Certified Scrum Master and expert in Agile Scrum Methodology. Colleagues describe me as a driven, hands on, passionate team leader who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am passionate about quality and ensuring quality products are delivered to our customers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Associate Director of Project Management

Optima Tax Relief LLC
02.2023 - Current
  • Accountable for successful project management & delivery of Optima core products (SaaS Applications, Mobile Applications, Amazon Connect, Amazon Contact Lens, Machine Learning AWS Services -textract, Comprehend)
  • Manage and work closely with both Onshore & Offshore teams from product design, development, testing and delivery
  • Led the effort for successful delivery of AWS Connect Product
  • Worked closely with Amazon and partnered agencies for product implementation, testing and roll out (Complex Business Requirements, Call Back, Call Waiting, Auto Attendant , Pinpoint etc)
  • Helped define sprint process to ensure efficient and streamlined processes across multiple teams
  • Client Relationship Management -Work closely with stakeholders across different business units in ensuring stakeholder satisfaction is met
  • Led a dynamic team of business analysts, quality engineers, developers in delivering high quality products to meet stakeholders demands within established timelines
  • Utilized data analysis to identify trends, drive root cause analysis, and implement corrective actions, resulting in a 20% decrease in overall defects
  • Accountable for User Acceptance Testing for Product sign offs before deployments
  • Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, documentation, teamwork, collaboration and overall positive employee experiences.

Software Quality Assurance & Delivery Manager

Optima Tax Relief LLC
12.2020 - 02.2023
  • Led a team of QA professionals in designing, planning and executing comprehensive test strategies for complex software projects
  • Managed Onshore and Offshore teams in ensuring quality deliverables are met (Includes reviewing user stories scope & BRD's, Provide QA estimates, resource management etc.)
  • Define and drive Manual and Automated testing roadmaps for all Optima core products (Selenium, TestNg, Appium)
  • Led the effort for Performance testing, API Testing & Security testing for core Optima products
  • Improve testing life cycle focusing on product testing gaps and processes which lead to 45% reduction in production bugs being reported
  • Defect Management Process: Defined defect management process and ensured defect metrics were reported to upper management for visibility of team performance
  • Client Relationship Management -Work closely with Stakeholders in ensuring stakeholder satisfaction is met
  • Accountable for User Acceptance Testing for Product sign offs before deployments
  • Hands on experience with testing web applications, mobile applications, database validation and APIs
  • Successfully managed the testing phase of multiple high-impact projects, including a critical system migration and a major feature enhancement (Email Migration , Phone System Upgrade, New Tax Products- Omni Channel Support)
  • Spearheaded to promote continuous improvement, knowledge sharing, documentation, teamwork, collaboration and overall positive employee experiences
  • Accountable for successful delivery of all Optima product releases ( multiple product launches including Amazon Connect )
  • Skilled in AWS tech stack including but not limited to Pinpoint, Connect, CloudWatch, Lambda.

Manager - Software Quality Engineering

Smart Energy Water
01.2020 - 12.2020
  • Responsible for management of Quality Assurance team across all project implementations
  • Led a team of ~ 15 QA professionals in planning, designing, and executing comprehensive test strategies for complex software projects, resulting in a 30 % reduction in post-release defects
  • Define, develop, and implement Quality Assurance testing plans standards, tools & procedures
  • Worked closely with automation team to help drive automation road map and priorities
  • Improve testing life cycle by focusing on product testing gaps and processes which lead to 30% reduction in manual testing efforts
  • Team player supporting team by performing hands on testing of Mobile, Web , Database and API's
  • Client Relationship Management -Work closely with Utilities clients to help with post release production issue management
  • Strong proponent of cross team collaboration to ensure delivery of quality products ( BA, Developers, Infrastructure, Product Managers )
  • Focused on coaching, mentoring ,empowering the quality team and to help with cross team collaboration
  • Worked with Onshore and Offshore teams in ensuring quality deliverables were met
  • Defined Agile Scrum methodology to help deliver products in an iteration fashion.

Manager - Software Quality Engineering

Mitek Systems
06.2015 - 12.2019
  • Responsible and accountable for all aspects of testing and strategy for the Capture team (People Management, Defect Reporting & Triage, Risk Management, Testing Measures, Metrics, Training Plan)
  • Served as subject matter expert -Defined and maintained quality procedures & processes from scratch
  • Defined test automation strategy for Mitek Core Product
  • Helped increased automation coverage from 10% to ~ 70% for teams core products
  • Helped achieve 40% reduction in post-production issues by monitoring gaps in testing processes
  • Assisted data team with data collection & training to improve Machine Learning algorithms to better classify identity documents
  • Led usability testing efforts and partnered with 3rd party companies for global data collection efforts to help increase test data coverage
  • Part of Agile Scrum team and performed 50% hands on testing
  • Worked closely with Product Owner and helped define product improvements by monitoring product metrics.

Software Quality Assurance Lead

Piksel Corporation
03.2013 - 06.2015
  • Led and managed multiple agile scrum teams overseeing a mix of manual and automation resources in an agile development environment
  • Distributed Team Management-Delegated necessary QA assignments to distributed teams (resource allocation, test plan creation, testing schedules, deployment coverage, etc.)
  • Performed 80% hands on testing in addition to distributed team management
  • Worked closely with Product Owner to review user stories, define scope of work for a sprint/release
  • Analyzed product requirements and developed comprehensive test plans accordingly
  • Defined estimates for testing effort for releases across multiple products.

Software Quality Assurance Lead

US Steel Corporation
01.2010 - 03.2013
  • Part of the Business Intelligence Group within US Steel Corporation that focused on data verification and validation of ERP applications
  • Coordinated and managed the testing lifecycle across the different departments and teams
  • Documented, triaged and managed defects and worked with developers to facilitate timely resolutions.

Sr. Quality Assurance Lead

Ciber Inc
01.2007 - 01.2009
  • Of the GSK Consumer Respiratory Healthcare Web Services Quality Assurance Team
  • Owned all aspects of testing for a BU including but not limited to Functional, Regression, System Testing and Automated testing.

Software Quality Assurance Engineer

Honeywell- Vocollect Inc
05.2006 - 12.2006
  • Performed System Level, Function Level, Migration and Upgrade testing for VoCollect Web Application.

Lead Quality Assurance & Data Analyst

VideoMining Corporation
01.2004 - 05.2006
  • Collaborated with key stakeholders to assess program capabilities, features and testing demands and led the testing efforts
  • Managed a team of data analyst for a multi-year US Government sponsored project on Computer Vision (VACE) Tools
  • Worked closely with data team to collect, train data for better classification.

Education

Management-High Performance Leadership -

Cornell University

Bachelor of Science - Electrical & Electronics Engineering

Bangalore Institute of Technology

Skills

    • Project Management and Delivery
    • Cross Functional Team Management
    • Technical Project Management -Agile/Hybrid/Traditional
    • Offshore Team Management
    • Client Relationship Management
    • Quality Assurance Team Management
    • AI/Machine Learning
      • Define Team Processes & Monitor Process Improvements
      • Define & Manage Manual & Test Automation Roadmaps
      • Manage Product Backlog and Prioritization
      • User Acceptance Testing
      • Data Analysis and Reporting - Tableau and Salesforce
      • Agile/Scrum Methodologies, Helpdesk Management

Certification

  • Certified Scrum Master
  • Project Management - UCSD

Timeline

Associate Director of Project Management

Optima Tax Relief LLC
02.2023 - Current

Software Quality Assurance & Delivery Manager

Optima Tax Relief LLC
12.2020 - 02.2023

Manager - Software Quality Engineering

Smart Energy Water
01.2020 - 12.2020

Manager - Software Quality Engineering

Mitek Systems
06.2015 - 12.2019

Software Quality Assurance Lead

Piksel Corporation
03.2013 - 06.2015

Software Quality Assurance Lead

US Steel Corporation
01.2010 - 03.2013

Sr. Quality Assurance Lead

Ciber Inc
01.2007 - 01.2009

Software Quality Assurance Engineer

Honeywell- Vocollect Inc
05.2006 - 12.2006

Lead Quality Assurance & Data Analyst

VideoMining Corporation
01.2004 - 05.2006

Management-High Performance Leadership -

Cornell University

Bachelor of Science - Electrical & Electronics Engineering

Bangalore Institute of Technology
  • Certified Scrum Master
  • Project Management - UCSD
Shubha Prasad