Shubham Chhabra
Senior analyst
Gurugram,Haryana
Summary
Total 5.5 years of Experience in Operations teams working for US based customers and clients.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to contribute to company's success. Specialize in quality, speed and client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Analyst
Accertify, an American express company
Gurugram
10.2022 - Current
- Processed and reviewed regular transactions to identify fraudulent transactions for US client,
- Maintained client satisfaction with forward thinking strategies focused on maintaining critical metrics like Chargebacks and Cancelled in error.
- Did Audits for Quality of resolved transactions
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Expanded systems with new features and structural components.
- Evaluated performance benchmarks and established review metrics for future tracking.
Associate
Amazon Development Center Pvt Ltd
Noida
10.2018 - 10.2022
- Handled concerns of US Customers, sellers and clients over calls, chats and Emails
- Handled B2B Operations
- ML Audits and Contact quality Testing
- Worked as Subject matter expert for 6 months for training support of New hires along with communication training
Education
B. Tech (Electrical Engineering) -
College of Technology, Pantnagar
06-2018
12th -
Jaycees Public School, Rudrapur
01.2013
10th -
Jaycees Public School, Rudrapur
01.2011
Skills
- MS excel
- SQL
- Transaction review
- Fraud detection and anomaly analysis
- Anti-Money Laundering
- Data Analysis
- Client management
- Fraud and anomaly analysis
Accomplishments
Won Rising Star award at Accertify for Quarter 1 in 2023 for best performance among New hires.
Won Prime player award at Accertify for Quarter 2 in 2023 for best performance in meeting critical metrics for Client.
Certification
Completed Google Data Analytics Certificate from Coursera
Timeline
Senior Analyst
Accertify, an American express company
10.2022 - Current
Associate
Amazon Development Center Pvt Ltd
10.2018 - 10.2022
B. Tech (Electrical Engineering) -
College of Technology, Pantnagar
12th -
Jaycees Public School, Rudrapur
10th -
Jaycees Public School, Rudrapur
Similar Profiles
JOY VESTJOY VEST
Sr. Business Development Manager at ACCERTIFY, An American Express CompanySr. Business Development Manager at ACCERTIFY, An American Express Company
Lasina JohnsonLasina Johnson
Fraud Analyst at Accertify, An American Express CompanyFraud Analyst at Accertify, An American Express Company
RAHUL BISHTRAHUL BISHT
Fraud Analyst at American Express/ AccertifyFraud Analyst at American Express/ Accertify