Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SHUBHAM DUBEY

Aurora,USA

Summary

Dynamic hospitality professional seeking to enhance education and experience through a MBA in Leadership. Committed to leveraging passion and creativity within organizations that promote growth and innovation, with the goal of making a meaningful impact on overall performance. Possesses over four years of expertise in the food and beverage industry, prepared to contribute valuable insights and drive success in a collaborative environment.

Developed strong leadership and operational skills in fast-paced restaurant setting. Excel in team management and customer service, ensuring high standards and smooth operations. Seeking to transition into new field, leveraging these transferable skills to drive success in different environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Gaylord Hotels And Resorts
03.2025 - Current
  • Oversaw daily restaurant operations, ensuring high standards of service and quality.
  • Trained and mentored staff to enhance performance and customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed schedules to ensure adequate staffing during peak hours, improving workflow efficiency.
  • Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
  • Collaborated with kitchen staff to streamline menu execution and maintain food quality standards.
  • Assisted in financial reporting, monitoring sales trends to inform operational decisions.
  • Enforced health and safety regulations, maintaining compliance during inspections and audits.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Assisted with menu development, resulting in a diverse and appealing selection for patrons.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.

Senior Bartender

Gaylord Rockies & Convention Centre
03.2024 - Current
  • I'm currently working as a Senior Bartender / Server in Specialty Lounge (The Fortunate Prospector) the range of the outlet is 165 covers, I'm also a trainer and trained my staff for five-star service standard, capable in high-volume service and five-star customer service standards.
  • HOSPITALITY PROFESSIONAL
  • Gaylord Rockies Resort & Convention Center | Aurora CO DEC 2022 – DEC 2023
  • I was currently working in a 1501 room four-star resort, including 110 suites, and four restaurants plus three quick services outlets. Experience as a server and bartender in three of the restaurants, varying in sizes ranges from 180 covers to 1050 covers. During the past year, was trained as a trainer and now am training new hires on the four-star customer service.

Bartender / Bar Attendant

Tarawade Clark Inn Hotel
10.2021 - 11.2022
  • I was employed in three-star property with 22 deluxe room including 3 suites, and two banquets with one multi-cuisine restaurant (The Bridge) with a 175-cover capacity. Main duties include being a bartender was to focus on guest satisfaction with the greatest expertise with quality service and being a bar attendant focusing on supporting and aiding the bartender to ensure there is a smooth service.

Education

Business Management and Leadership

Alliant International Business University
Los Angeles, CA
01.2025

Bachelor of Science - Hospitality Studies

Savitribai Phule Pune University
07.2022

Higher Secondary Certificate (HSC/Diploma) - undefined

Novel’s NIBR College of Hotel Management & Catering Technology
03.2019

Skills

  • Hindi – Fluent
  • Marathi – Fluent
  • English – Fluent
  • Spanish – Basic
  • Leadership
  • Exceptional communication
  • Problem Solving
  • Decision Making
  • Employee scheduling
  • Staff training and development
  • Opening and closing procedures
  • Restaurant operations
  • Scheduling and labor control

Certification

  • J-1 VISA (12 months) Program at Gaylord Rockies
  • Tips Certification (Valid till 2025-04-01)
  • Star Trainer Certification
  • CPR Certified (Valid till 2026-09-12)

Languages

English
Full Professional

Timeline

Assistant Restaurant Manager

Gaylord Hotels And Resorts
03.2025 - Current

Senior Bartender

Gaylord Rockies & Convention Centre
03.2024 - Current

Bartender / Bar Attendant

Tarawade Clark Inn Hotel
10.2021 - 11.2022

Bachelor of Science - Hospitality Studies

Savitribai Phule Pune University

Higher Secondary Certificate (HSC/Diploma) - undefined

Novel’s NIBR College of Hotel Management & Catering Technology

Business Management and Leadership

Alliant International Business University

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SHUBHAM DUBEY