Shubhangi Nagpal
Clinical Trials Scheduling Coordinator
Toronto,Ontario
Summary
Highly knowledgeable Health and Technology Enthusiast with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Methodical health information professional experienced with large-scale computer systems and databases. Focused on continuous evaluation and optimization for changing healthcare needs. Confident in managing technical and personnel resources. Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Scheduling Coordinator
BioPharma Services Inc.
Toronto, Ontario
03.2022 - Current
- Reviewed clinical research protocols to develop daily work schedules, enabling proper staffing for each study.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Developed and implemented scheduling policies in order to promote effective logistical planning.
- Worked with manager and supervisor to plan and coordinate clinical trial schedules.
- Mapped out the staffing needs for each trial in order to plan budgeting for the sponsors of clinical study by coordinating with the research leads.
- Assisted and scheduled the training programs for research staff for Standard Operating Procedures, Goof Clinical Practice, Regulatory requirements and for other pertinent in-house training modules
- Maintained adequate, accurate, complete, and legible records.
Operations and Administration Assistant
Region of Peel
Peel, Ontario
05.2021 - Current
- Assisted the operations for Mass Vaccine Clinics for Peel Public Health.
- Main duties involved accurate registration of clients getting vaccinated, data entry into Covax, stocking clinic supplies, helping clients with queries, maintaining client medical records,screening and administration.
- Acquired expertise in Salesforce for data management and correction, handled intensive workflow and coached other team members in using the technology
- Trained and utilized the CSA Z1003 Standard for Psychological Health and Safety in the Workplace
- Projected knowledge of and ability to comply with policies, procedures and collective agreements
- Strong analytical, organizational, problem solving, and attention to detail skills to plan, coordinate, and organize various wellness initiatives and materials.
- Proven communication and human relations skills to provide guidance, assistance, and support to all levels of staff; explain processes and procedures; promote programs and initiatives; conduct training; and participate as an effective team member.
- Demonstrated ability to read and interpret correspondence, plans, policies, procedures, and training materials and the ability to write/draft communications, resources, reports, and training resources.
Covid-19 Contact Tracer and Case Investigator
Ministry of Health
Toronto, Ontario
12.2020 - 03.2022
- As a contact tracer and case investigator, actively worked towards restricting the spread of covid-19 by identifying potential high risk contacts and investigating their symptoms and quarantine status through phone interviewing.
- Some of the responsibilities included – data entry of lab results into client files, providing the necessary instructions about isolation, health policy memos and briefs to cases and contacts, gathering their demographics and following up on their isolation regulation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized Salesforce and CCM – Case and Contact Management Software in order to manage client health records such as labs, demographic details and case follow up history in order to provide accurate records for the Ministry of Health.
- Troubleshooted and helped fellow employees with any technological difficulties and even worked at the IT department to manage tickets for the same.
- Practiced confidentiality of personal information by giving it utmost importance while interviewing clients.
- Educated people with public health policies such as PHIPA, SECTION 22 etc.
- Worked for indigenous communities through FNIHB and provided support during the pandemic through a deployed project of case and contact management.
- Provided information specific to Public Health Units such as nearest testing centers.
Epic Implementation ATE
Scarborough Health Network
Scarborough, Ontario
09.2021 - 02.2022
- As an Epic At the Elbow support - Trained 150-200 doctors, nurses and hospital staff for smooth transition from Meditech (EMR)Electronic Medical Records Software to Epic Smart EMR .
- Troubleshooted any technical glitches with smart technology in the hospital which included- smartphones, tablets and computers which incorporated electronic medical records.
- Coordinated with Service Desk for fixing any bugs in the software and followed up with users through a ticketing system.
- Created tip-sheets and documented incident reports for hospital management in order to test the efficiency of the software.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target of reducing documentation time by 65%
Epic ATE Support Specialist
Mackenzie Health
Toronto, Ontario
02.2021 - 07.2021
- Trained 50-100 hospital staff members at the first ever smart hospital in Canada to use the EPIC EMR especially used to document records of Covid-19 patients.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with users to verify optimal customer satisfaction following support engagement and problem resolution. This led to a user engagement of more than 70% and reduced time spent in manual documentation by 60%
- Patched software and installed new versions to eliminate security problems and protect data.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Hon. Bachelors of Science - Biology
York University
Toronto, ON 09.2016 - 09.2020
Skills
Project tracking
Strategic planning
Scheduling proficiency
Data analysis skills
Proficient in Epic
Performance improvement
Certification
- CPR, First Aid and AED certified
Timeline
Scheduling Coordinator
BioPharma Services Inc.
03.2022 - Current
Epic Implementation ATE
Scarborough Health Network
09.2021 - 02.2022
Operations and Administration Assistant
Region of Peel
05.2021 - Current
Epic ATE Support Specialist
Mackenzie Health
02.2021 - 07.2021
Covid-19 Contact Tracer and Case Investigator
Ministry of Health
12.2020 - 03.2022
Hon. Bachelors of Science - Biology
York University
09.2016 - 09.2020