Shubhangi Rajesh More
Iselin,NJ
Summary
Networking professional with 12+ years of experience in network engineering, presales solutioning, and partner engagement across OEMs including Cisco, Juniper, and HP. Skilled in evaluating customer requirements, designing secure and scalable network solutions, and providing end-to-end support across routing, switching, wireless, and firewall technologies. Experienced in transforming business needs into technical architectures, preparing accurate BoMs and proposals, and supporting RFP/RFQ cycles with strong product and lifecycle knowledge. Adept at collaborating with customers, partners, and cross-functional teams to optimize network performance, enhance security posture, and deliver high-quality solutions aligned with SLAs and best practices. Passionate about building resilient networks and advancing in the fields of networking and security.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Presales Manager – Sales Support
Syndrome Technologies Pvt. Ltd.
Mumbai
09.2012 - 04.2023
- Analyzed customer requirements to recommend appropriate networking solutions aligned with business and technical needs.
- Prepared detailed Bills of Material (BoM) using Cisco CCW for new deployments, upgrades, and renewals.
- Created accurate quotes and proposals, ensuring correct pricing, licensing, and compliance with Cisco policies and contract terms.
- Managed Cisco maintenance contract renewals by tracking expiration dates, preparing renewal quotes, and maintaining complete documentation.
- Supported RFP responses by coordinating with Sales, Finance, Legal, and Cisco teams to deliver complete and compliant technical inputs.
- Collaborated with customers’ technical teams to clarify requirements, validate solution designs, and ensure alignment with network architecture standards.
- Worked closely with sales engineers and account teams to ensure customer satisfaction and smooth presales engagement.
- Maintained strong relationships with Cisco representatives to stay updated on product updates, pricing changes, and operational guidelines.
- Entered orders, generated product bids, and prepared quotes as part of the presales teams to deliver complete and compliant technical inputs.
TSA (Technical Solution Architect)
Tech Mahindra Ltd.
Pune
12.2010 - 04.2012
- Served as Technical Solution Architect for AT&T customers across the APAC region, delivering end-to-end network design and solution consulting.
- Engaged with internal and external stakeholders to understand business and technical requirements, ensuring alignment with customer objectives.
- Led requirement gathering, analysis, and high-level/low-level network design based on customer needs and architectural best practices.
- Collaborated with SMEs, Operations, NNOC, Transmission, and Switching teams to develop technically feasible and scalable solutions.
- Designed and produced conceptual, logical, and physical network architecture diagrams and comprehensive documentation.
- Provided hardware refresh solutions for EOS/EOL devices, ensuring continuity, compliance, and optimized performance.
- Acted as the single point of contact between technical teams and management, ensuring smooth communication and project alignment.
- Prepared detailed Bills of Material (BoM) for new projects, including hardware, modules, connectors, patch cables, and backbone components.
- Planned network transitions with clear responsibilities, timelines, and execution strategies.
- Developed migration plans, identifying risks, dependencies, and assumptions to ensure seamless transition and minimal downtime.
Network Engineer
Reliance Integrated Service Pvt. Ltd., (A RCOM Group)
Mumbai
03.2007 - 11.2010
- Monitor DLC broadband network incidents alarms creating fault tickets coordinating with field technicians and vendors to resolve complex issues.
- Generated EDP ping report and outage reports on daily basis, to increase the performance of the network monitoring and responding to network alarms and incidents across routing and switching environments.
- Worked with Operations, NNOC, Transmission, and Switching teams to provide L2 technical support, resolve escalations, and maintain network stability.
- Delivered remote support for Wi-Max deployment through Telsima NMS, assisting field engineers with configuration, troubleshooting, and service activation.
- Created detailed outage spreadsheets documenting start/end times, duration, and root cause for all incidents.
- Coordinated IOS upgrades with field teams and vendor support, ensuring minimal downtime and adherence to maintenance windows.
- Executed ATP (Acceptance Test Procedures) for Cisco and Huawei switches, validated configurations, and completed SO provisioning and closure.
- Diagnosed and resolved POTS and Broadband connectivity issues for customers using IAD-based access solutions.
- Ensured high network availability by working closely with Transmission, O&M, and Operations teams for timely issue resolution.
Production Co-coordinator
Health and Fitness Product Company Pvt. Ltd.
Navi Mumbai
02.1998 - 02.2007
- Troubleshooting and Maintenance of processor cards. Controlling and managing of stock and logistic procurements required in production and Quality maintenance of each machine up to dispatch.
- Scheduling of departure of equipment’s in terms of week and monthly.
- Created & delivered effective MIS systems, mainly to cover the aspects like end-to-end stock report, procurement & arrival tracking, production tracking – target vs. actual, etc.
- Controlled and managed stock and logistics procurements required in production & quality maintenance of each machine up to dispatch.
Trainee Engineer
MFR Pvt. Ltd.
Andheri, Seepz
06.1997 - 12.1997
Education
Diploma - Electronics & Telecommunications
Shah And Anchor Kutchhi Polytechnic
MumbaiBachelor of Computer Applications - Computer Networking
AISECT University
MPSkills
- Core Technical Skills
- Networking Protocols: TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, HTTP/HTTPS, ARP
- Infrastructure & Configuration: LAN/WAN, VLAN, VPN, Firewall Management, Load Balancing (F5), Network Design
- Hardware: Cisco Routers/Switches, Juniper, Server hardware, Ethernet cabling
- Customer service
- Documentation and reporting
- Cross-functional teamwork
- Operations management
- Time management
Certification
- Cisco Certified Networking Associate (CCNA).
- CompTIA Security+
- Salesforce Administrator
Personal Dossier
Linguistic Skills: English, Hindi and Marathi
Tools Exposure
- CCW-Cisco Commerce Workspace
- CCWR
- MS Visio
- ServiceNow
- Clarity
Timeline
Presales Manager – Sales Support
Syndrome Technologies Pvt. Ltd.
09.2012 - 04.2023
TSA (Technical Solution Architect)
Tech Mahindra Ltd.
12.2010 - 04.2012
Network Engineer
Reliance Integrated Service Pvt. Ltd., (A RCOM Group)
03.2007 - 11.2010
Production Co-coordinator
Health and Fitness Product Company Pvt. Ltd.
02.1998 - 02.2007
Trainee Engineer
MFR Pvt. Ltd.
06.1997 - 12.1997
Diploma - Electronics & Telecommunications
Shah And Anchor Kutchhi Polytechnic
Bachelor of Computer Applications - Computer Networking
AISECT University