Summary
Overview
Work History
Education
Skills
Timeline
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Shubhdeep Kaur

Rohnert Park,CA

Summary

Driven professional with a track record of enhancing customer satisfaction at Amy's through exceptional service and communication skills. Excelled in fast-paced environments, exceeding performance targets by consistently delivering superior customer care. Skilled in client relations and adept at managing detailed records, contributing to a significant increase in repeat business. Dedicated administrative and customer service professional proficient . Skilled at setting goals, developing plans and monitoring progress.

Overview

4
4
years of professional experience

Work History

Customer Service

Amy's
06.2023 - 12.2023
  • Provided excellent customer service, addressing client concerns and requests promptly.
  • Provided exceptional customer service while managing appointment scheduling efficiently.
  • Resolved issues and maintained customer service standards.
  • Provided exceptional customer service, addressing concerns promptly and accurately.
  • Increased repeat business through exceptional customer service and communication skills.
  • Maintained detailed records of client conversations and customer service.
  • Exceeded performance targets by consistently providing exceptional customer service experiences.
  • Generated customer service reports to track customer satisfaction.
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.
  • Provided exceptional customer service, addressing visitor inquiries promptly and professionally.

Food Handler

Amy's Kitchen
01.2023 - 05.2023
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.

Logistics Specialist

Mahindra Logistics
03.2020 - 09.2021
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Coordinated incoming and outgoing shipments to maintain schedules.

Education

Master of Science - Nursing

DAV School of Nursing
Punjab , Jalandhar
12.2022

Skills

Superb Customer Service

Customer service standards

Customer service abilities

Customer service improvement

Fast food customer service

Healthcare Customer Service

International Customer Service

Client Relations and Customer Service

Customer Service and Communication Skills

Timeline

Customer Service

Amy's
06.2023 - 12.2023

Food Handler

Amy's Kitchen
01.2023 - 05.2023

Logistics Specialist

Mahindra Logistics
03.2020 - 09.2021

Master of Science - Nursing

DAV School of Nursing

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Shubhdeep Kaur