Shubhraman Rout
St Louis,MO
Summary
Creative Senior Program Manager with exceptional background in IT industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Industry: Life Sciences, Crop Sciences & Consumer Health
2020.04 - Current
- With about 15+ years of experience in Information Technology
- Lead overall SAP Data management team managing portfolio of $12 Million per year for life sciences tower
- Recognized as 2nd largest engagement within Life Sciences vertical
- 10+ years of experience in Project Management, Service Delivery, Product management and known within organization for expertise in technology and functional background
- Portfolio entails solutioning, client relationship, overseeing development and Application Management and enabling accelerators for customers
- Industry Experience in Life Sciences, Retail, Petrochemicals, Cruise, Energy utilities, Pharmaceuticals & Life sciences, Automotive, Defense industries
- Unparalleled communicator, diligent worker, and strong leader and consistently recognized in forums for leadership skills.
- Trained cross functional teams in ERP to accomplish set goals and benchmarks.
- Networked in local community to identify business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Program Manager
Crop Sciences
2020.03 - Current
- Lead overall account portfolio with 70+ team members across globally
- Lifesciences and Consumer Health division for annual budget of ~12 million USD
- Scope of services covers cost to be managed annually and that provide single set of services within business function
- Engage with understand business expectations, success factors with defined KPIs and performance characteristics for products and services measured with customer satisfaction
- Manage supplier service delivery and performance on day-to-day basis, driving resolution to issues escalated from business
- Leverage SLAs to drive supplier service and performance and facilitate resolution for product or service issues
- Effective and proactive communication between stakeholders develop resolution to oncoming issues
- Responsible for account growth of practice with planned revenue each year to forecast
- Promote new accelerators/tools/practices to enhance business growth in terms of revenue and plan in accordance
- Define strategic roadmap and vision in line to stakeholder expectations and organization needs
- Ensure compliance of delivery within scope of responsibility, in accordance with defined service levels, practices/guidelines, and technology standards
- Leverage and incorporate best practices and learning lessons from backend organization to benefit of customer and organization
- Balance and manage customer expectation in line to escalations, need and fulfillment requirements
- Organize self and team to forecast of effort for each qtr and financial year at par with visible opportunities and pipeline management
- Lead overall Global Change management portfolio within Life
- Sciences and Consumer Health area for North America, Germany & India
- Accountable for the associated project managers and service delivery managers operate seamlessly and ensure to Integrate & Coordinate the
- Plan, Validate, Approve & Deploy changes to the production system across multiple applications/technology areas
- Accountable for all upstream & downstream applications continue and operate in harmony with no risk of downtime/major disruption
- Ensure my project managers to meet global/local changes in production environment with backup mitigation plan for business continuity
- Responsible for technology evaluations, due diligence to Plan, design and execute enterprise-wide solutions for different applications
- Ensure team is aligned and delivers and is assisted to solution development and handover of final product to business owners and supporting cross-team support integrations of departments
- Oversee preparation and execution of technical presentations, reports, analyst briefings plus possible outcomes to respond to different solution areas
- Head responsibility for ongoing suggestions and best practices for entire
- Application solutions across business continuity, backup, recovery, high availability, and archiving
- Collaborate with IT development team to assure architectural solution could be suitably translated into effectual and robust implementation
- Ensure team identifies customer requirements, analyze alternatives, and conduct product recommendations related to software and platform to changing base of platforms
- Perform with sales personnel on every customer visit to converse requirements as well as perform demonstrations
- Initiate proactively client contact as part of total sales team effort
- Perform and motivate the high performing team in line to customer and organization needs
- Provide solutions and alert architecture teams supporting business- oriented project development effort and associated risks if any
- Type of Industry: Cruise-Leisure
- Project
- Description:
- Cruise industry leader focused on delivering digital commerce platform
- Develop enhance and maintain customer service application with focus on product management
- Key objectives of the project is to increase the customer experience through the Tableau reporting tool and migration from
- PCP to new Ecommerce Hybris platform and enhance customer experience through multi/omni channel integration.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships
Portfolio Lead
2017.07 - 2019.08
- Collaborated with a team of strategy and execution consultants for 53 onshore & offshore team size to drive the strategic refinement and execution of high priority growth initiatives
- Responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives
- Create the list of backlog items and prioritize them based on the overall strategy and business objectives
- Juggle the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders
- Overseeing the actual development of the product and being a key player throughout each event, including planning, refinement, review, and sprint
- Be an expert at understanding and anticipating the client’s needs to more effectively manage the development process
- Inspecting and evaluating product progress through each iteration
- Type of Industry: Industrial & Security Systems
- Project Description: This Automation customer called out from Data Migration implementation standpoint
- This customer operates out of Wisconsin that produces Fire, HVAC, and Security equipment for buildings
- It has headquarter outside the U.S
- The Project Manager role was primarily encompassed around the sprint deliverables for the Data Migration and MDG side.
- Facilitated portfolio performance review and implemented new strategies
Senior Project manager
2014.03 - 2017.07
- Managing and leading a development/QA team of 85, both onshore and offshore
- Work in tandem with Scrum master from daily scrum, sprint reviews, retrospectives, and release planning
- Oversee the epics/features as defined by business stakeholders, from project initiation through delivery into production
- Clearly expressing Product Backlog items
- Ordering the items in the Product Backlog to best achieve goals and missions
- Optimizing the value of the work the Development Team performs
- Ensuring that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next
- Ensuring the Development Team understands items in the Product
- Backlog to the level needed
- Gather business requirements, communicate business value, and demonstrate new capabilities in the application to technology and business stakeholders/leadership 2 Type of Industry: Retail
- Project Description: Retail customer from reporting standpoint
- This retailer operates out of 6 states in US and has been in the retail industry for more than 80 years
- Annual turnover of the retailer is about 17 billion
- The product owner role was primarily encompassed around the sprint deliverables for the reporting and ETL side
- The departments within the retail customer were namely Corporate, Retail, Merchandising, Testing & Reporting towers., Maintaining positive relationships with customers
- Identifying customer needs and overseeing service delivery within the business context
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
- Managing finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using your creativity to establish, improve, and refine services
- Remaining organized and meeting deadlines
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
- 4
- Type of Industry: Automotive & Life Sciences
Bid manager
Capgemini
2012.10 - 2014.03
- For the Automotive and Life Sciences projects in, Lead on, write and project manage bids and proposals from beginning to end
- Played the advisory role on bid strategy, including bid/no bid decisions, pricing, coaching on dress rehearsals and collating bid feedback
- Work on and promote bid best practice initiatives
- Responsible for the quality of all aspects of the bid, including written documentation and face to face presentations
- Co-ordinate all parties involved in the bid process to ensure everyone is aware of the level of contribution expected of them and deadlines
- Ensuring that bids are submitted on time and are as complete and accurate as possible, whilst also best reflecting the firm’s services and abilities
- Source and co-ordinate design input to ensure the visual standard of all documentation and presentation material is engaging
- Be the first port of call and key advisor to a number of firm departments / sector groups
- Attend departmental BDM meetings and liaise with the head of the department or sector team and the ‘BDM champion’ within those departments
- An important task is to help these departments/groups to implement the tactics and actions of their business plans and to assist in further developing their plans
- 5
- Type of Industry: Electronics
- Project Description: The client was a electronic component leader in Netherlands and operating over 62 countries globally
- This client had the several delivery towers in SAP FI/CO,
- SAP Sales & Distribution, SAP APO, SAP BI, IDM and SAP Security
- In total the total team was 550 members in India, Netherlands, China & USA.
Project Manager
2006.05 - 2012.09
- Create a planning schedule
- Secure funding for projects
- Ensure that team members complete tasks according to the schedule
- Identify if staff members require further training and provide this training
- Research industry trends and innovations
- Prepare progress reports for stakeholders and investors
- Ensure that health and safety laws are followed
- Conduct employee performance reviews.
Education
PMP Certified -
PMI
PMI Body2022
SAP Certified Application Associate [Edition -
SAP US
USA2014
Master of Computer Applications-2001 -
University of VTU
India03.2001
Bachelor of Science - Chemisty Primary
Sambalpur University
India11.1996
Skills
- Core: Portfolio Management, Program Management, Delivery management, Change management,
- Project Management, Service Delivery Manager, Strategic Planning,
- Organization/Team Leader, and Agile Methodologies
- Technical: SAP FICO, SAP SD, SAP MM, SAP PP, SAP SCM, SAP ABAP, SAP BODS,
- SAP HANA, SAP BW on HANA, TALEND, Azure, Amazon Web Services (AWS), Cloud Services, INFORMATICA, DATA STAGE, SOLMAN, Teradata, PowerBI, Tableau,
- ETL: DataStage, Informatica
- Agile Tools: JIRA, Azure, Trello, Agile-Kanban,
- Project Planning: MPP
- Incident Management: Service Now (SNOW), Remedy
Accomplishments
- Conferred with Delivery Diamond Award in 2011 from Capgemini Group CEO, Paul Hermlin for
- Managing complex projects within budget and timeline
- High Impact Management Associate – 2022
- Conferred with high performing leadership award – Jan’23
- Delivery Excellence Award in 2013 for managing and delivering the largest bid and winning 9 million business to Capgemini, Germany
- Consistenly Project Star for 2008 - 2010
- Training, Certifications & Affiliations
Certification
PMI
SAFE Agile
Timeline
Senior Program Manager
Industry: Life Sciences, Crop Sciences & Consumer Health
2020.04 - Current
Senior Program Manager
Crop Sciences
2020.03 - Current
Portfolio Lead
2017.07 - 2019.08
Senior Project manager
2014.03 - 2017.07
Bid manager
Capgemini
2012.10 - 2014.03
Project Manager
2006.05 - 2012.09
PMP Certified -
PMI
SAP Certified Application Associate [Edition -
SAP US
Master of Computer Applications-2001 -
University of VTU
Bachelor of Science - Chemisty Primary
Sambalpur University
PMI
SAFE Agile
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