Shuborna Protha
Bronxville,NY
Summary
Dynamic and dedicated professional with experience at the New York City Department of Education, skilled in special education support and classroom management. Proven ability to enhance student engagement and foster positive relationships, utilizing a calm demeanor and effective communication to create a supportive learning environment. Committed to student success and emotional support.
Overview
6
6
years of professional experience
Work History
School Aide
New York City Department Of Education, New York
The Bronx, NY
04.2025 - Current
- Assisted teachers in classroom management and student engagement activities.
- Supported students with special needs by implementing individualized education plans.
- Monitored student behavior to maintain a safe and productive learning environment.
- Collaborated with educators to prepare instructional materials and resources.
Retail Customer Service Associate
Macys Department Store
Parkchester The Bronx
08.2022 - 04.2025
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, contributing to store aesthetics and customer engagement.
- Collaborated with team members to manage inventory levels, supporting stock replenishment efforts.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Trained new associates on customer service protocols and operational procedures, promoting team success.
- Implemented visual merchandising strategies to highlight promotions, driving sales initiatives effectively.
Cashier
Popeyes® Louisana Kitchen
The Bronx, NY
11.2019 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Assisted in training new staff on operational procedures and service standards.
- Collaborated with team members to optimize workflow during peak hours.
- Enforced company policies regarding food safety and sanitation standards consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Sher-E-Bangla
Bangladesh12-2002
Skills
- Special education support
- Reading comprehension
- Classroom management
- Writing support
- Student engagement
- Teacher support
- Activity planning
- Behavior monitoring
- Lunch monitoring
- Friendly and outgoing
- Patient
- Calm and patient demeanor
- CPR and first aid
- Relationship building
- Emotional support
- Student supervision
- Parent communication
Timeline
School Aide
New York City Department Of Education, New York
04.2025 - Current
Retail Customer Service Associate
Macys Department Store
08.2022 - 04.2025
Cashier
Popeyes® Louisana Kitchen
11.2019 - 03.2022
High School Diploma -
Sher-E-Bangla