Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shue Moua

Schofield,WI

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for customerservice and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

La Quinta
Wausau, WI
04.2022 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Front Desk Receptionist

Baymont Inn & Suit Hotel
Schofield, WI
09.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Home Care Aide

TLC In-Home Care
Wausau, Wisconsin
11.2020 - 02.2021
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted disabled clients to support independence and well-being.
  • Ran errands for patients, did shopping, and picked up other necessities.

Manager

Little Caesars
Wausau
09.2016 - 06.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Crew Member

Subway
Wausau, WISCONSIN
10.2003 - 06.2010
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cooked batches of food according to standard recipes.
  • Prepared salads, soups and sandwiches for customers.

Education

High School Diploma -

Wausau West High School
Wausau, WI
05.2007

Skills

  • Front Desk Operations
  • Call Answering and Routing
  • Telephone Etiquette
  • Customer Complaint Resolution
  • Visitor and Customer Relations
  • Guest Registration
  • Availability Record Keeping
  • Front Desk Reservations
  • Directing Callers
  • Room Assignments
  • Telephone Reservations
  • Posting Charges
  • Setting Reservations
  • Call Transfers
  • Personnel Management
  • Data Confirmation
  • Towel Folding
  • Hotel Accommodations
  • ID Verification
  • Making Appointments
  • Spreadsheet Tracking
  • Coping Mechanisms
  • Welcoming Guests

Timeline

Front Desk Receptionist

La Quinta
04.2022 - 06.2022

Front Desk Receptionist

Baymont Inn & Suit Hotel
09.2021 - 01.2022

Home Care Aide

TLC In-Home Care
11.2020 - 02.2021

Manager

Little Caesars
09.2016 - 06.2019

Crew Member

Subway
10.2003 - 06.2010

High School Diploma -

Wausau West High School

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Shue Moua