ShuFang Hsu
Kingwood,TX
Summary
Highly trained department manager with strong clinical abilities and a successful career in both health center and school nurse aid Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Onsite Interpreter for Mandarin and English
Clarewood Clinic
09.2017 - 03.2024
- Provide effective onsite interpreting service for consumers, exhibit professional appearance and behavior, including punctuality and preparedness for shifts, demonstrate the ability to adapt quickly to new and changing technologies, pass screening before taking in-person commitments, adhere to interpreter ethical standards and procedural requirements specific to interpreting context, respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to medical procedures, strong aptitude and passion for customer service and interpreting
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Streamlined business negotiations by offering precise interpretation services for international partners.
Reception, Billing and Code Insurance Verification
Clarewood clinic
09.2017 - 03.2024
- Performing clerical tasks such as checking in and checking out patients, collecting copay or deductible, answering phones, transferring calls to appropriate personnel, answering questions for patients and vendors, responsible for scheduling and re-scheduling appointments for patients, inputting information into EMR, assisting with insurance verification, compliant with HIPAA, OSHA, and company policies and regulations, providing vaccine, medication injection and IV infusion, medical coding and billing
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Generated reports to identify coding trends and discrepancies.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Phlebotomist
Clarewood Clinic
03.2017 - 03.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
General Manager
china star Restaurant
06.2015 - 09.2015
- Agreeing and managing budgets, planning menus, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels, ordering supplies, producing staff rots, monitoring sales activities to ensure that customers receive satisfactory service and quality goods, back house helper
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Seafood Restaurant GM
06.2009 - 09.2014
- Agreeing and managing budgets, planning menus, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels and ordering supplies, producing staff rota's, monitoring sales activities to ensure that customers receive satisfactory service and quality goods, back house helper, quarter sale report, annual tax report
Algebra Tutor
Math and College
01.2006 - 01.2008
Nurses Aid
School Ming Chuan University
09.2000 - 12.2001
- Record patients medical information, monitor, record, and report symptoms or changes in patient's condition, direct or supervise less- skill nursing or healthcare personnel or supervise a particular unit, consult and coordinate with healthcare tram member to assess plan implement or evaluate patient care plan, monitor all aspects at patient care, including diet and physical activity, perform physical examination, make tentative diagnoses, and treat patients en route to hospital or at disaster site triage centers, observe nurse and visit patients to ensure proper nursing care, instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs
LVN, Team Manger, Department Manager
CH health center
08.1989 - 01.2001
- Hire, train, and evaluate personnel in sale or marketing establishments, promoting or firing workers when appropriate, establish credit policies and operating procedure, monitor sales activities to ensure that customers receive satisfactory service and quality goods, assign employees to specific duties, keep record of purchases, sales, requisitions and customer's health document, enforce safety, health, and security rule, plan and prepare work schedule, payroll, schedule and confirm appointments for clients, customers, or groups, support other departments as needed, physical examination report explain
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate in Applied Science -
Del Mart College
06.2007
ESL and Pre-nursing
San Antonio College
06.2006
Associate of Arts - Medical
Hsin Sheng College
06.1989
Skills
- EMR Systems
- Mandarin
- Menu Planning
- Translation
- Interpretation
- Phlebotomy
- Medical Scheduling
- Insurance Verification
- Customer Service
- Medical Terminology
- Medical Records
- Patient Care
- QuickBooks
- Medical receptionist
- Medical office experience
- Restaurant Management
- Experience Administering Injections
- Administrative & Business Operations (5 years)
- Medical Coding
- Infusion Experience
- Vital Signs
- Office Management
- Records Management
- Client Support
- Relationship Building
- Client Confidentiality
- Interpersonal Communication
- Professional ethics
- Cross-cultural communication
- Attention to Detail
- Decision-Making
- Multitasking
- Client Service
- Relationship Building
- Client Confidentiality
- Interpersonal Communication
- Professional ethics
- Cross-cultural communication
- Mandarin Fluency
- Terminology Management
- Attention to Detail
- Decision-Making
- Multitasking
- Client Service
Personal Information
Willing To Relocate: Anywhere
Certification
Timeline
Onsite Interpreter for Mandarin and English
Clarewood Clinic
09.2017 - 03.2024
Reception, Billing and Code Insurance Verification
Clarewood clinic
09.2017 - 03.2024
Phlebotomist
Clarewood Clinic
03.2017 - 03.2024
General Manager
china star Restaurant
06.2015 - 09.2015
General Manager
Seafood Restaurant GM
06.2009 - 09.2014
Algebra Tutor
Math and College
01.2006 - 01.2008
Nurses Aid
School Ming Chuan University
09.2000 - 12.2001
LVN, Team Manger, Department Manager
CH health center
08.1989 - 01.2001
Associate in Applied Science -
Del Mart College
ESL and Pre-nursing
San Antonio College
Associate of Arts - Medical
Hsin Sheng College
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