ABDUL Shuhag
Warren,MI
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Detroit Athletic Club
Detroit, Michigan
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Answered customers' questions, recommended items, and recorded order information
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Checked guests' identification before serving alcoholic beverages
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Bussed and reset tables to keep dining room and work areas clean
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
DOMINO'S PIZZA
New York and Michigan
10.2021 - 08.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
GED -
Financial Training College
Sylhet, Bangladesh09-2017
Skills
- Cost Reduction
- Staff Scheduling
- Originality and Creativity
- Food Running
- Order Management
- Table Setting
- Beverage Preparation
- Safe Food Handling
- Supply Restocking
- Food safety understanding
- Liquor, wine, and food service
- High-volume dining
- Compliance and regulations
- Complaint Handling
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Professional
Certification
- Qualifying Certificate in food protection, New York City Department Health and Mental Hygiene.
Timeline
Server
Detroit Athletic Club
09.2023 - Current
General Manager
DOMINO'S PIZZA
10.2021 - 08.2023
GED -
Financial Training College