Shuja Mohammed
manager on duty
Springfield,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/Manager on Duty
Burlington Inc
Springfield, Missouri
05.2024 - Current
- Implemented strategies to improve overall customer satisfaction rates based on feedback data.
- Managed office and team operations in line with budgets and timelines.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Interviewed, hired and trained staff to meet company objectives.
Project Coordinator's Assistant
E UNIVERSE TECHNOLOGIES LLC
Irving, Texas
12.2023 - 04.2024
- Maintained relationships with external recruitment agencies to source potential candidates when needed.
- Provided support during exit interviews of departing employees.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Led advertising campaigns, grassroots marketing efforts, and high-impact presentations to promote recruiting strategies.
- Managed and updated recruitment ATS and CMS software.
Sales Account Manager
North Inc
St. Louis, Missouri
02.2023 - 06.2023
- Build and maintain strong relationships with T-Mobile corporate clients across the territories, act as a main point of contact for key accounts, ensuring their satisfaction and addressing their concerns or issues that may arise.
- Trained 9 junior sales executives to start in entry role with company, devoting two weeks to each individual trainee.
- Managed accounts to ensure customer satisfaction and account retention.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Education
Master of Science (M.S.) - Project Management - Marketing Management and Research
Missouri State University
Springfield, Missouri12.2022
Skills
- Project Management
- Customer Relations
- Business Development
- Marketing Strategy Development
- Salesforce proficiency
- Cost Control
- Customer Relationship Management (CRM)
- Marketing campaign management
Certification
- Advanced Scrum masters' certifications - (Coursera)
- Marketing management certification - (American marketing association)
- Certified customer service manager - (CSIA)
- Tableau advanced training - (Coursera)
Tools
- project management software
- Trello/Asana/Jira
- data visualization tools
- Toggl/harvest
- salesforce/hubspot//five9
- google analytics
References
References available upon request.
Timeline
Customer Service Supervisor/Manager on Duty
Burlington Inc
05.2024 - Current
Project Coordinator's Assistant
E UNIVERSE TECHNOLOGIES LLC
12.2023 - 04.2024
Sales Account Manager
North Inc
02.2023 - 06.2023
Master of Science (M.S.) - Project Management - Marketing Management and Research
Missouri State University