Shujath Ali Farzaan Mohammed
Springfield,MO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships, understanding customer needs and solving their problems. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
Work History
Configuration Specialist
Dart Frog Technologies And Services Pvt. Ltd.
09.2020 - 09.2021
- Interacted with clients through text, emails, phone calls, website and in-person
- Suggested an apt computer configuration according to the clients' requirements and use case
- Closed the deal after finalizing the pricing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
MBA - Business Administration
Missouri State University
Springfield, MO05.2025
Bachelor of Engineering - Mechanical Engineering
MuffakhamJah College of Engineering And Technology
Hyderabad, India05.2022
Intermediate Education - Math Physics Chemistry
Sri Chaitanya Junior College
Hyderabad, India03.2017
High School Diploma -
Kalpa School
Hyderabad, India05.2015
Skills
- Excellent People Skills
- Problem-Solving Skills
- Sales Strategies
- Customer Follow-Up
- Lead Generation
- Order Management
- Client Relationship Management
- Product Knowledge
- Team Oversight
- Goals and Performance
- Time Management
Timeline
Configuration Specialist
Dart Frog Technologies And Services Pvt. Ltd.
09.2020 - 09.2021
MBA - Business Administration
Missouri State University
Bachelor of Engineering - Mechanical Engineering
MuffakhamJah College of Engineering And Technology
Intermediate Education - Math Physics Chemistry
Sri Chaitanya Junior College
High School Diploma -
Kalpa School
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