Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shujuan Smith

Newport News,VA

Summary

Accomplished and certified Pharmacy Technician with 1 year of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

8
8
years of professional experience

Work History

Nationally Certified Pharmacy Technician

CVS Pharmacy
05.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Lead Patient Care Coordinator

Benevis
06.2022 - 05.2024
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
  • . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Administrative Assistant

Williams Homes LLC
01.2021 - 03.2022
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Administrator/ Human Resource Manager

Little Krew's Learning Center
01.2020 - 12.2020
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
  • Developed comprehensive curriculum plans to promote healthy child development and learning.
  • Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.

Chart Retrieval Associate

Change Healthcare
12.2016 - 01.2020
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Assisted in the development of internal policies related to record management, contributing to an environment of continuous improvement within the department.
  • Trained new employees on proper procedures for managing and accessing medical records, fostering a culture of accuracy and accountability within the department.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Education

National Certification - Nationally Certified Pharmacy Technician ( CPhT)

Pharmacy Technician Certification Board
10-2024

Master of Business Administration in Healthcare Administration -

Delta State University
Cleveland, MS
12.2018

Bachelor of Business Administration - Management

Delta State University
Cleveland, MS
05.2016

Associate of Art -

Holmes Community College
Goodman, MS
05.2014

Skills

  • Customer Relationship Management (CRM)
  • Patient Records Management
  • Verifying orders
  • Drug storage procedures
  • Time Management
  • Continuing education
  • Drug utilization review
  • Healthcare regulations
  • Pharmacy operations
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Drug safety

Timeline

Nationally Certified Pharmacy Technician

CVS Pharmacy
05.2024 - Current

Lead Patient Care Coordinator

Benevis
06.2022 - 05.2024

Administrative Assistant

Williams Homes LLC
01.2021 - 03.2022

Administrator/ Human Resource Manager

Little Krew's Learning Center
01.2020 - 12.2020

Chart Retrieval Associate

Change Healthcare
12.2016 - 01.2020

Bachelor of Business Administration - Management

Delta State University

Associate of Art -

Holmes Community College

National Certification - Nationally Certified Pharmacy Technician ( CPhT)

Pharmacy Technician Certification Board

Master of Business Administration in Healthcare Administration -

Delta State University

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Shujuan Smith