Abdirahman Shukri
Minnetonka,MN
Summary
Experienced professional with skills in records management, conflict de-escalation, time management, organization, strategic planning, multitasking, critical thinking, task prioritization, cultural awareness, social perceptiveness, Microsoft Word, documentation, and Google Drive.
Overview
9
9
years of professional experience
Work History
Salesperson
T-Mobile
03.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Logged reports, expenses, receipts, and sales in company database.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Implemented effective sales strategies to maximize revenue generation.
- Improved customer service and telecommunication skills to build lasting relationships.
Customer Service Representative
Luther Automotive
07.2022 - 11.2022
- Communicated with clients in a well formulated and respectable manner
- Recorded 12-15 in-bound calls per hour
- Contacted customers to follow up on their most recent visit and report any complaints to management
- Sent emails to hire ups to inform them about customer concerns.
Assisted Living Aide
Opportunity Partners
03.2018 - 09.2018
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking
- Tracked nutrition and food intake and documented results.
Assisted Living Administrator
Assisted Living Activity Solutions
12.2016 - 08.2017
- Protected patient data with secure records management system
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Improved care delivery by monitoring performance and optimizing strategies
- Contributed ideas for improving work processes
- Approached and solved work problems with initiative and sound judgement
- Completed accurate work tasks by carefully reviewing every order
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Life Insurance Agent
American Income Life: Cohen-Cohen
01.2016 - 06.2016
- Liaised between clients and insurers by maintaining partnerships with insurance company representatives and underwriters
- Educated clients about different whole- and term-life policies available for purchase
- Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends.
Driver
Enterprise Car Rental
10.2014 - 12.2015
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Education
Business Marketing/Communication
Normandale Community College
MN, MN04.2031
Skills
- Customer Engagement
- Account Management
- Cross-Selling Products and Services
- Business Development
- Product Description
- Networking
- Negotiation
- Relationship Selling
- Reference Selling
- Up-Selling
- Relationship Building
- Customer Care
- Complaint Handling
- Sales Presentations
- Product knowledge
- Team collaboration
- Time management
- Lead generation
- Referral marketing
- Strong communication
- Cold calling
- Emotional intelligence
- Sales pipeline management
- Social selling
- Active listening
- Customer relationship building
- Closing techniques
- Sales Closing
Timeline
Salesperson
T-Mobile
03.2023 - Current
Customer Service Representative
Luther Automotive
07.2022 - 11.2022
Assisted Living Aide
Opportunity Partners
03.2018 - 09.2018
Assisted Living Administrator
Assisted Living Activity Solutions
12.2016 - 08.2017
Life Insurance Agent
American Income Life: Cohen-Cohen
01.2016 - 06.2016
Driver
Enterprise Car Rental
10.2014 - 12.2015
Business Marketing/Communication
Normandale Community College