Shukayla Harrison
Jacksonville,FL
Summary
Results-driven Credit Servicing Specialist with 2+ years of experience in high-value payment processing and financial analysis. Currently pursuing a Bachelor's degree in Business Management and equipped with 2 years of project management learning experience, including leading multiple school-based projects. Currently enrolled in a Workday certification course. Eager to apply my project leadership, recruitment, and data analysis skills as a Talent Acquisition Program Manager to drive strategic talent initiatives and program success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loan Admin Service Representative I
Bank of America
08.2022 - Current
- Process high-value loan payments through checks, wires, and ACH accounts, managing transactions up to $500M
- Reconcile loan system accounts with the general ledger, perform variance analysis, and resolve discrepancies
- Assist finance teams with account reconciliation and maintain financial accuracy in all processing
- Provide excellent customer service, handling inquiries from internal and external clients in a timely manner
- Utilize Microsoft Office tools (Excel, Word, PowerPoint) for reporting, analysis, and documentation
Customer Service Representative & Sales
Apple
04.2021 - 08.2021
- Exceeded monthly sales targets by engaging over 35 clients daily, promoting product features and benefits
- Delivered exceptional technical support and troubleshooting, improving customer satisfaction and retention
- Managed customer accounts and maintained accurate records of sales activities
Education
No Degree -
Workday
02.2025
Scrum Master Cerficaon - undefined
Scrum.org
01.2022
Project Management Cerficaon - undefined
Atlanta Technical College
01.2022
High School Diploma - undefined
Jean Ribault High School
06.2014
Skills
- Project Leadership & Management
- Data Analysis & Reporting
- Active Listening
- Presentation Skills
- Microsoft Office (modern Excel, PowerPoint, Outlook, Notebook)
- Detailed Oriented
- Modern analytical and research skills
- Excellent written and oral communication skills
- Strong Interpersonal skills
Certificationseducation
- Bachelor of Business Management (In Progress), [University Name], [Year]
- Workday Certification (In Progress), [Institution Name], 2024
- Scrum Master Certification, Scrum.org, 2022
- Project Management Certification, Atlanta Technical College, 2022
- High School Diploma, Jean Ribault High School, 06/01/14
Academicprojectexperience
Project Leader - Business Management Program, [University Name], 2022, Present, Led cross-functional teams of students in developing and managing business proposals for academic projects., Applied project management methodologies to plan, execute, and deliver projects on time, ensuring all deliverables met quality standards., Coordinated team efforts in research, analysis, and presentation, successfully navigating challenges and ensuring team cohesion., Utilized project management tools such as Microsoft Project and Trello for tracking progress and milestones.
Certification
- Professional Scrum Master I - 2022
- Google Project Management Fundamentals - 2023
- Workday - In progress - 2025
Timeline
Loan Admin Service Representative I
Bank of America
08.2022 - Current
Customer Service Representative & Sales
Apple
04.2021 - 08.2021
No Degree -
Workday
Scrum Master Cerficaon - undefined
Scrum.org
Project Management Cerficaon - undefined
Atlanta Technical College
High School Diploma - undefined
Jean Ribault High School
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