Shukeitha Bland
Detroit,MI
Summary
Empathetic and service-driven professional with extensive experience in customer service, administrative support, and program coordination. Passionate about helping others and skilled in building trust, motivating individuals, and providing guidance in challenging situations. Recognized for strong leadership, effective communication, and excellent organizational skills. Committed to delivering high-quality service and contributing to the success of any team or organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Division Of Medicaid
10.2022 - 05.2025
- Assisted applicants in navigating and completing Medicaid applications, providing clear guidance on required documentation and program eligibility criteria.
- Collected, verified, and analyzed personal and financial information to accurately determine client eligibility for Medicaid benefits.
- Managed and maintained an active caseload by entering, updating, and monitoring client information in state systems in a timely and accurate manner.
- Communicated eligibility decisions and program updates to clients while ensuring compliance with federal and state Medicaid regulations.
- Collaborated with team members, healthcare providers, and community partners to resolve issues and ensure seamless benefit delivery to eligible clients.
- Delivered excellent customer service by addressing client inquiries, explaining complex program requirements, and assisting with changes or redeterminations
Processor
Pearl River Valley Opportunity, Inc
03.2022 - 09.2022
- Received, reviewed, and approved incoming documents and materials to support rental assistance eligibility and processing.
- Entered applications into program systems, monitored for accuracy, and followed up with individuals to collect missing or incomplete information.
- Managed and maintained program documentation by organizing forms, filing records, preparing correspondence, and generating reports.
- Collaborated with peers and management to streamline operations, resolve issues, and promote a teamwork-focused environment.
Child Care Provider
In Home Daycare
01.2021 - 03.2022
- Enforced classroom rules and guided behavior using developmentally appropriate discipline techniques.
- Prepared and served nutritious meals and beverages in alignment with dietary guidelines and individual child restrictions.
- Maintained balanced daily schedules that included rest periods, active play, and instructional activities.
- Supported children’s growth by teaching social, communication, and problem-solving skills through both individual and group interactions.
Remote Customer Service Representative
SaviLinx, LLC
10.2020 - 01.2021
- Maintained high levels of customer satisfaction by using proactive strategies to identify needs, resolve concerns, and deliver personalized service.
- Provided primary support to both internal and external customers, ensuring timely and accurate responses to inquiries.
- Processed account adjustments and updates to maintain accurate financial and client records.
- Offered tailored advice and assistance to customers, with special attention to individual needs and requests.
- Entered and updated account information in company systems to ensure records were accurate and current.
PSE Clerk
United States Postal Service
12.2018 - 03.2020
- Weighed letters and packages, calculated postage costs, and ensured accurate classification based on weight and destination.
- Operated automated mail processing equipment to sort, collate, and prepare outgoing and incoming mail.
- Provided front-line service and sales assistance to walk-in customers, addressing inquiries and processing transactions.
- Delivered mail and packages to P.O. boxes, ensuring timely and accurate distribution.
Receptionist
Amos Arrington Roofing Company
05.2017 - 12.2018
- Confirmed appointments, communicated with clients, and maintained accurate and up-to-date client records.
- Managed multiple tasks simultaneously while meeting time-sensitive deadlines in a fast-paced office environment.
- Operated central telephone system, directing calls and providing professional customer service to visitors and callers.
- Maintained a clean, organized, and welcoming reception area to ensure a positive first impression for all visitors.
- Protected sensitive client and company information by adhering to strict confidentiality standards.
Director Designee
M&M Learning Factory
11.2011 - 05.2017
- Familiarized parents with center policies, regulations, fee structures, and curriculum to promote transparency and trust.
- Planned and monitored curriculum and program activities while collaborating with teachers to create engaging learning experiences.
- Recruited, selected, and retained high-quality staff to reduce turnover and ensure program stability.
- Partnered with parents and teaching staff to develop strategies that enhanced student learning, social development, and positive behavior.
Education
Bachelor of Arts - Social Work
Mississippi Valley State University
Itta Bena, MS05.1999
Associate of Arts - Social Work
Coahoma Community College
Clarksdale, MS05.1997
Skills
- Data Entry & Records Management
- Client Service & Telephone Communication
- Professional Documentation & Reporting
- Verbal and Written Communication
- Problem-Solving & Conflict Resolution
- Time Management & Organizational Skills
- Computer Proficiency
Certification
- PT - Phlebotomy Technician
Timeline
Benefits Specialist
Division Of Medicaid
10.2022 - 05.2025
Processor
Pearl River Valley Opportunity, Inc
03.2022 - 09.2022
Child Care Provider
In Home Daycare
01.2021 - 03.2022
Remote Customer Service Representative
SaviLinx, LLC
10.2020 - 01.2021
PSE Clerk
United States Postal Service
12.2018 - 03.2020
Receptionist
Amos Arrington Roofing Company
05.2017 - 12.2018
Director Designee
M&M Learning Factory
11.2011 - 05.2017
Bachelor of Arts - Social Work
Mississippi Valley State University
Associate of Arts - Social Work
Coahoma Community College
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