Shukena Smith
Human Capital Human Resources and Employment Compliance
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Human Resources
N2S Global Solutions LLC
Plano , Texas
2023 - 2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Business Service Lead
Randstad USA
2018 - 2023
- Managed, coordinated, and completed compliance audits within allotted timeframes.
- Ensured management corrective actions and follow up items are completed according to agreed-upon deadlines.
- Created and maintained audit records, analytical reports, and track and trend audit program activities.
- Assisted to evaluate adequacy and effectiveness of internal and operational controls designed to ensure that processes and practices lead to appropriate execution of regulatory requirements and guidelines related to corporate integrity and compliance
- Effectively communicate compliance concerns to Compliance leadership and operational leaders to provide timely notification to business unit management of statutory, regulatory or policy change.
- Monitored regulatory, legal, and industry developments and identifies opportunities for their application to Corporate Compliance program.
- Created and maintained cumulative compliance program activity records, analytical reports, and track and trend compliance program activities; manage compliance program issue logs and dashboards.
- Maintained accurate, complete, and up-to-date compliance documents and records and produce for Compliance leadership upon request
- Achieved Compliance Department goals and objectives and adhere to departmental policies, procedures, and standards; comply with organizational policies and procedures, governmental laws and regulations and accreditation standards.
- Effectively maintained collaborative working relationships with all stakeholders including clients, Ensemble staff, and external entities representatives.
- Subject matter expert to answering questions, training, and education of new hires and with completing ad hoc audit requests and respond to escalations as assigned by direct supervisor.
- Lead development and maintenance of training material and Standard operating procedures.
- Assisted with work assignment for auditors and follow up on deliverables to ensure deadlines are met.
- Successfully conducted quality assurance internal weekly audits and client quarterly audits
- Participated in projects as assigned and completed tasks within requested timeframes; incincludping periodic compliance program effectiveness evaluations.
- Strategized with Leadership to decrease turnaround time for placement start, uphold compliance standards and decrease attrition during pre-onboarding
- Managed team of Analysts performing high volume (quarterly 1000-1500 employee) including talent contact, established and documented client and company requirements are met both prior to and during assignment
- Closely partnered with Quality Assurance to ensure Company and Client rules and regulations
- Engaged and informed field leaders and stakeholder on progress of talent onboarding status, and communicate any potential delays ; performed weekly audits; exchange routine information with leaders and stakeholders, included priorities, timeliness and issues as they arise
- Managed Corrective Action Plans by developing, monitoring, validating and reporting talent compliance scores by delivering training to field to ensure accuracy and training retention
- Maintained documentation for client policy and procedures relating to audits
- Adjudicated talent based on Client and internal hiring and customer requirements using client matrix
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated with Reporting and Automation teams to create dashboards, pivot tables and charts to automate master spreadsheets which resulted in reduction of wastage and increased client contractual compliance scores
Assistant Manager
True Blue PeopleReady Atlanta
2014 - 2018
- Ensured that Customer Service Reps are properly on-boarded I9, E- E Verify, background screening, Drug/Vaccination Screenings; credit, education, rehire eligibility
- Managed new applicants with employment process, answer questions and qualify potential temporary employees for eligibility to work
- Created Employee Development and Training sessions, partnered with community centers to recruit, and planned Corporate hiring events and team building gatherings
- Successfully cold calling existing customers to generate repeat sales
- Input, maintain and follow-up on accounts receivable
- Process credit applications and set credit limits; made collection calls to customers
- Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to job site location
- Responsible for safety and management on claims for clients and temporary associates to process claims
- Responsible for temporary associate payroll and process payroll, and bill backs to clients.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Specialist
Microsoft, Best Buy
2012 - 2014
- Lead staff of approximately 3-8 employees and provides work direction and scheduling of tasks
- Partnered with Managers to identify new talent, recruit, develop, and retain internal talent
- Trained staff in customer service, sales, store operations and provides coaching on individual basis
- Built sales solutions that engage customers and drive profitability
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Ensured that store merchandise and in-store signage aligns with current guidelines
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Motivated and inspired team to sell, grow, and have fun while being best
- Travel to learning and training seminars; in return coach colleagues
- Lead learning seminars for customer and team associates for new and latest merchandise.
Education
Bachelor of Arts - History, Spanish
Columbus State University
Columbus, GA05.2015
Skills
- Employee Performance Evaluations
- Corrective action plans
- Gather,Store & Report Data
- Data verification
- Maintain Confidentiality Records & Requirements
- Research proficiency
- Customer Needs Assessments
- Lean Six Sigma Principles
- Operational Standards
- Corporate Standards
- Business Solutions
- Performance Goals
- Policy and Procedure Adherence
- Client Rapport-Building
Technical Skills -Advanced in Microsoft Office, Google Cloud,Mac OS, Riskonnect, Salesforce, ADP, Fieldglass, Beeline, IQ Navigator
Certification
- White and Yellow Belt Certified Business Service Lead,Randstad
- Influencer Training Certified Business Service Lead,Randstad
White Belt, Yellow Belt, Influencer Training
White and Yellow Belt Certification training provided me with lean knowledge to reduce risk, error and defects.
Influencer Training explained the science of leading change and how you can apply it to gain the power to change anything—at personal, organizational or community levels.
Timeline
Director of Human Resources
N2S Global Solutions LLC
2023 - 2024
Business Service Lead
Randstad USA
2018 - 2023
Assistant Manager
True Blue PeopleReady Atlanta
2014 - 2018
Sales Specialist
Microsoft, Best Buy
2012 - 2014
Bachelor of Arts - History, Spanish
Columbus State University
- White and Yellow Belt Certified Business Service Lead,Randstad
- Influencer Training Certified Business Service Lead,Randstad
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