Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shukuru Mtanielwa

Las Vegas,NV

Summary

Dynamic customer service professional with proven reliability and a strong commitment to customer satisfaction at Kroger. Skilled in transaction processing and cash handling, I excel in creating positive experiences while maintaining composure under pressure. Recognized for promoting loyalty programs and enhancing customer engagement through effective communication and assistance.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Kroger
02.2024 - 03.2025
  • Transaction Processing:Scanning items, calculating totals, applying discounts or coupons, and processing payments accurately and efficiently.
  • Cash Handling:Receiving payments, making change, balancing cash drawers at the beginning and end of shifts.
  • Customer Service:Greeting customers, answering questions, providing assistance, resolving complaints, and ensuring a positive customer experience.
  • Maintaining Checkout Area:Keeping the checkout area clean, organized, and stocked with necessary supplies.
  • Following Procedures:Adhering to company policies and procedures regarding transactions, returns, and other customer service interactions.

Additional Responsibilities (may vary by location):

  • Bagging Purchases: Bagging items for customers.
  • Assisting with Stocking: Helping to restock shelves or displays.
  • Answering Phones: Answering phone calls and directing them appropriately.
  • Promoting Loyalty Programs: Encouraging customers to sign up for loyalty programs or take advantage of promotions.

Education

High School Diploma -

Antioch Hight School.
Antioch, TN
05-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Kroger
02.2024 - 03.2025

High School Diploma -

Antioch Hight School.
Shukuru Mtanielwa