Dynamic customer service professional with proven reliability and a strong commitment to customer satisfaction at Kroger. Skilled in transaction processing and cash handling, I excel in creating positive experiences while maintaining composure under pressure. Recognized for promoting loyalty programs and enhancing customer engagement through effective communication and assistance.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Kroger
5319 Mt View Rd,Antioch TN 37013
02.2024 - 03.2025
Transaction Processing:Scanning items, calculating totals, applying discounts or coupons, and processing payments accurately and efficiently.
Cash Handling:Receiving payments, making change, balancing cash drawers at the beginning and end of shifts.
Customer Service:Greeting customers, answering questions, providing assistance, resolving complaints, and ensuring a positive customer experience.
Maintaining Checkout Area:Keeping the checkout area clean, organized, and stocked with necessary supplies.
Following Procedures:Adhering to company policies and procedures regarding transactions, returns, and other customer service interactions.
Additional Responsibilities (may vary by location):
Bagging Purchases: Bagging items for customers.
Assisting with Stocking: Helping to restock shelves or displays.
Answering Phones: Answering phone calls and directing them appropriately.
Promoting Loyalty Programs: Encouraging customers to sign up for loyalty programs or take advantage of promotions.