- Enjoy participating in [activity] for overall physical and mental well-being
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth Development Programs
- Volunteering
Shulonda Brown
Flint
Summary
Dynamic Human Resource Developer and Child Welfare Specialist at the Michigan Department of Health and Human Services, adept at problem-solving and API integration. Successfully enhanced project efficiency through process improvements and built strong client relationships, ensuring compliance with industry standards. Proven ability to collaborate with cross-functional teams to achieve impactful outcomes.
Professional developer with strong experience in software development and focus on delivering impactful results. Known for excellent problem-solving skills, adaptability, and collaborative teamwork. Expertise includes coding, debugging, and system optimization. Reliable and responsive to evolving project needs, ensuring quality outcomes and client satisfaction.
Overview
26
26
years of professional experience
Work History
Human Resource Developer/Child Welfare Specialist
Michigan Department of Health and Human Services
01.2017 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Debugged complex software issues, leading to a more stable product release.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Participated in software field testing to verify performance of developed projects.
- Translated customer requirements into written use cases.
- Tested functional compliance of company products.
- Proved successful working within tight deadlines and a fast-paced environment.
Business Analyst Specialist
Michigan Department of Health and Human Services
04.2011 - 01.2017
- Developed customized dashboards presenting critical performance metrics to executive leadership team members.
- Analyzed business developments and monitored market trends.
- Enhanced team collaboration with cross-functional departments to streamline project workflows and achieve desired outcomes.
- Improved overall project efficiency by identifying and implementing process improvements in the business analysis phase.
- Conducted detailed gap analysis to identify areas of improvement in existing processes, leading to increased productivity.
- Optimized resource allocation through effective workload management and prioritization of tasks.
- Established strong relationships with clients through regular status updates and addressing concerns, resulting in increased customer satisfaction.
- Provided expert guidance on best practices for data collection, storage, and processing techniques, ensuring compliance with industry standards and regulations.
- Facilitated requirement gathering sessions with stakeholders, ensuring clear communication of project objectives and goals.
Case Manager Specialist
Michigan Department of Health and Human Services
11.1998 - 04.2007
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
Education
Master of Arts - Counseling
Spring Arbor University
Spring Arbor, MI05-2027
Bachelor of Arts - Rehabilitation/Child Development
Wilberforce University
Wilberforce, OH05-1996
Skills
- Problem-solving
- Programming
- API integration
- Application development
- Object-oriented programming
- Front-end development
- Technical support
- Requirements gathering
- Product development
- Team collaboration
- Database management
- Software testing
- Continuous deployment
- Design improvement
Interests
Timeline
Human Resource Developer/Child Welfare Specialist
Michigan Department of Health and Human Services
01.2017 - Current
Business Analyst Specialist
Michigan Department of Health and Human Services
04.2011 - 01.2017
Case Manager Specialist
Michigan Department of Health and Human Services
11.1998 - 04.2007
Master of Arts - Counseling
Spring Arbor University
Bachelor of Arts - Rehabilitation/Child Development
Wilberforce University
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