Shumaila Zojan
Results-driven MBA candidate with expertise in retail operations, sales analytics, and HR administration. Proficient in financial modeling and analytical tools, including SQL, Power BI, Tableau, and Excel (PivotTables, Power Query). Proven track record in optimizing inventory, driving revenue, and leading retail teams.
Work History
Sales Manager
3 Years 3 Months* Supervise daily retail operations and sales staff to meet revenue targets and elevate customer service standards.
* Analyze monthly sales reports and track KPIs to identify trends, optimize store performance, and drive growth.
* Manage payroll, staff scheduling, attendance, and inventory replenishment to minimize product shortages.
* Design employee incentive programs and deliver team training on sales techniques and product knowledge.
* Resolve escalated customer issues to strengthen client retention and repeat business.
Customer Service Executive
2 Years 7 Months* Handled high-volume client communications, maintaining high accuracy in confidential record management.
* Onboarded and trained new hire cohorts on operational standards and service policies.
* Contributed to process improvement initiatives that increased overall team efficiency.
Human Resources Intern
1 Year 2 Months* Assisted with recruiting, interview coordination, candidate onboarding, and orientation.
* Maintained HR databases and employee records to ensure policy compliance.
Education
MBA - Managerial Accounting
COURCES:
Financial Management
Managerial Economics
BBA - Operations Management
*Organizational Theory & Design
Human Resource Managemnt