Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shumet Demie, (BA)

Aurora,CO

Summary

Driven and goal-oriented Agile Business Analyst and Team Facilitator with a strong passion for serving others and facilitating cross-functional scrum teams to embrace Agile values and practices. Possesses extensive experience in leading teams within environments that encourage self-organization and effective communication. Specializes in translating complex business processes into clear and concise requirements, bridging the gap between business objectives and technical solutions. Adept at collaborating with stakeholders across business, operations, and various functional teams, ensuring alignment and coherence in project goals. Empathetic and customer-focused, consistently striving to understand user needs and enhance the overall customer experience, reflecting a commitment to delivering value-driven solutions. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Agile Business Analyst

Maya Partners
03.2022 - Current
  • Collaborates with stakeholders, product owners, and development teams to elicit, analyze, and document user stories, ensuring a shared understanding of requirements and business objectives
  • Implements effective Agile metrics and reporting mechanisms, providing stakeholders with real-time project status updates, resulting in improved decision-making and predictability
  • Helps remove impediments and obstacles that hinder team progress, resulting in reduction in the average time to resolve blockers and a 15% increase in team satisfaction with impediment resolution
  • Utilizes tools like Jira and Confluence to document requirements into a visual representation of steps taken to create value, and define user stories and acceptance criteria.
  • Streamlined software development processes by incorporating user stories and backlog prioritization techniques.

Business Analyst

Health Service Advisory Groups
05.2020 - 03.2022
  • Implemented visual management tools, such as Kanban boards and burndown charts, to provide transparency, promote collaboration, and enable real-time tracking of project status
  • Leveraged Agile principles to streamline and optimize the ISP review process, achieving a 10% reduction in review cycle time and enhancing overall team productivity
  • Utilized data analysis techniques to assess observed risks to the health and safety of individuals, resulting in the identification and mitigation of critical issues
  • Conducted comprehensive assessments of service providers, reviewing charts, and records to evaluate compliance with HCBS Settings Rule and Virginia DOJ SA, producing detailed KPIs.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Business Analysis Consultant

Service Agencies
06.2016 - 06.2020
  • Employed various techniques such as SWOT analysis and cost-benefit analysis to evaluate and prioritize features, enabling the business owners to make informed decisions and maximize ROI
  • Introduced agile practices to prioritize initiatives, to allow regular feedback from users and to encourage collaboration and transparency among the team members
  • Assisted agencies in implementing client enrollment procedures and facilitated seamless payroll setup for contractors, contributing to an increase in operational efficiency.
  • Managed approximately 30 incoming calls, and emails daily from customers.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.

Behavioral Therapist

Victoria Multicultural Center
11.2019 - 05.2020
  • Provide one-on-one behavioral support services daily to clients experiencing an acute psychiatric crisis impacting current desire to remain an active and productive member of his/her community
  • Initiate and facilitate de-escalation techniques and strategies to assist the client in maintaining self-control
  • Assess, evaluate and monitor the safety of the client and others at all time
  • Monitor length of client services and provide person centered approach for assisting with minimizing the crisis
  • Maintain high degree of client confidentiality Work with other staff assigned to cases, communicating effectively
  • Provide Crisis Intervention and care coordination daily to assist with diffusing the crisis
  • Enhanced client progress by designing and implementing individualized intervention plans based on Applied Behavior Analysis principles.

Program Manager

Thrive Community Options
04.2016 - 11.2019
  • Mediated conflicts, fostering teams and coached individuals improving team dynamics
  • Collaborated with interdisciplinary teams in Service Plan and Transition meetings, ensuring alignment with project objectives and regulatory requirements, achieving successful project outcomes
  • Trained and educated contractors on Crisis Behavior Management skills, resulting in improved crisis management strategies and reduction in critical incidents.
  • Increased customer satisfaction through effective communication of program goals and expectations.

Education

Master of Arts - Social Work

University of Denver, University of Colorado
Denver, CO
06.2017

Bachelor of Arts - Public Health

University of Colorado Denver
Aurora, CO
12.2013

Skills

  • Scrum, Kanban, Scrumban, Waterfall, SAFe
  • Core Skills: Agile Team Facilitation, Requirements Gathering, Product Leadership, Stakeholder Relations, Agile
  • Coaching and Transformation, Product Management, Strategic Roadmap Development, User stories, Analytics and
  • Product Metrics, Low-fidelity Wireframes, Prototype
  • Software/Tools: SQL, Azure DevOps, Lucid Chart, Jira, Confluence, Teams, Slack, Miro, Office 365
  • Wireframing
  • Continuous Integration
  • User Stories
  • Scrum Framework
  • Time Management
  • Lean principles
  • Cost-benefit analysis
  • Gap analysis
  • Requirements Gathering
  • Business process improvement
  • Confluence Collaboration
  • Quality Assurance

Certification

INDUSTRY CERTIFICATIONS ICAgile Certified Professional - ICAgile (ICP) Agile Team Facilitation – ICAgile (ICP-ATF) SCRUM Fundamentals Certified – SCRUMstudy (SFC) Agile Business Analyst (IIBA Endorsed) , User Story Fundamentals – Agile Academy Llc Mandt Certified – Mandt System Azure DevOps for Beginners Scrum Advanced Agile Development Practices Agile Software Development: Scrum for Developers

Languages

Amharic
Native or Bilingual

Timeline

Agile Business Analyst

Maya Partners
03.2022 - Current

Business Analyst

Health Service Advisory Groups
05.2020 - 03.2022

Behavioral Therapist

Victoria Multicultural Center
11.2019 - 05.2020

Business Analysis Consultant

Service Agencies
06.2016 - 06.2020

Program Manager

Thrive Community Options
04.2016 - 11.2019

Master of Arts - Social Work

University of Denver, University of Colorado

Bachelor of Arts - Public Health

University of Colorado Denver

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Shumet Demie, (BA)