Shumonda McLone
Orangeburg,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings while training new employees. Reliable and organized Packer Associate with background in warehouse operations. Demonstrated skills in packing, labeling, and shipping products efficiently while adhering to safety protocols. Possess robust knowledge of inventory management systems and quality control processes. Have consistently contributed to team goals by enhancing workflow efficiency and reducing errors in previous work settings. Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prosper
Augusta
03.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with payments, due date changes, and applications.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls to facilitate customer service.
- Updated databases with new and modified customer data.
Spark Delivery Driver
Walmart
Columbia
06.2023 - 03.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted customers in selecting items that met their individual needs and preferences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Suggested comparable products to replace out-of-stock items.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
Delivery Driver
DoorDash
Columbia
01.2023 - 03.2024
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Maintained cleanliness of vehicle interior and exterior.
- Ensured that the correct order was delivered to the customer.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Followed all safety protocols while driving.
- Provided excellent customer service throughout the delivery process.
- Processed online payments via credit card, debit card or PayPal.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Delivered fresh food to customers across local area.
Production Worker
ALLIED AIR ENTERPRISES
Orangeburg
02.2018 - 09.2018
- Cleaned up work area at end of shift to maintain safe working environment.
- Ensured proper labeling of completed products before shipping out.
- Followed safety protocols while operating machines and equipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Analyzed work orders to determine materials needed for each production batch.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Hand-assembled needed parts with bolts and screws.
Packer
Amazon
West Columbia
11.2016 - 09.2017
- Wrapped items securely using appropriate packing materials.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Assembled customer orders from stock and packed items in boxes.
- Ensured work area was clean and organized, adhering to safety regulations.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Inspected items for damage or defects prior to packing to ensure quality control.
Crew Trainer/Cashier
McDonald's
Orangeburg
04.2010 - 11.2016
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Assisted in resolving customer complaints quickly and efficiently.
- Ensured that all equipment was properly cleaned and sanitized according to health codes.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Inspected orders to make sure they were accurate before handing them to customers.
- Processed payments, gave change and issued receipts for orders.
- Stocked shelves with food items and supplies as needed.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Operated cash registers, credit card machines and other related equipment accurately.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High school diploma or GED -
Orangeburg Wilkinson High School
Orangeburg, SC06.2011
Skills
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Data Collection
- Credit card payment processing
- Customer Service Excellence
- Work From Home
- POS Systems
- Cash Handling
- Cash Register Operation
- Payment Processing
- Trainer
- Package scanning
- GPS Navigation
- Goods Transport
- Dependable and reliable
- Shopping Orders
- Responsible driver
- Safe Driving
- Positive Attitude
- Local Delivery
- Clean Driving Record
- Attention to Detail
- Phone Etiquette
- Call handling
- Call Documentation
- Problem-solving abilities
- Self Motivation
- Salesforce
- Five9
- Zendesk
- Product Inspection
- Product Packaging
- Packing boxes
- Order Fulfillment
- Active Listening
Certification
ServSafe
Awards
Crew Person of the Year- December 2012
Timeline
Spark Delivery Driver
Walmart
06.2023 - 03.2024
Delivery Driver
DoorDash
01.2023 - 03.2024
Customer Service Representative
Prosper
03.2021 - Current
Production Worker
ALLIED AIR ENTERPRISES
02.2018 - 09.2018
Packer
Amazon
11.2016 - 09.2017
Crew Trainer/Cashier
McDonald's
04.2010 - 11.2016
High school diploma or GED -
Orangeburg Wilkinson High School
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