Shumsher Khan
Tampa,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Shipping and Receiving Associate
Amazon Warehouse
Tampa, FL
09.2022 - Current
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Business Owner
BombBall
Tampa, Florida
01.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Devised processes to boost long-term business success and increase profit levels.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
CAP 2 Associate
Walmart
Tampa, Florida
05.2021 - 08.2022
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
Education
Bachelor of Arts - Graphic Design
University of South Florida
Tampa, FL05.2025
High School Diploma -
American Youth Academy
Tampa, FL05.2021
Skills
- Organization
- Positivity and Energetic
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Problem Solving
- Website Designer
Languages
Urdu
English
Timeline
Shipping and Receiving Associate
Amazon Warehouse
09.2022 - Current
CAP 2 Associate
Walmart
05.2021 - 08.2022
Business Owner
BombBall
01.2021 - Current
Bachelor of Arts - Graphic Design
University of South Florida
High School Diploma -
American Youth Academy