Shun Dwe
GAITHERSBURG,Maryland
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TECHNICAL CONSULTANT (SKILLBRIDGE)
INSOURCE INC
Audubon, PA
07.2024 - Current
- Learn and develop skills in ServiceNow platform management
- Assist with user management, system monitoring, and routine maintenance
- Support incident and problem resolution processes
- Help with configurations and customizations, including forms, fields, and workflows
- Participate in project planning, documentation, and status reporting
- Create and maintain documentation and training materials
- Provide basic user training and support
- Collaborate with cross-functional teams to understand requirements and provide solutions
- Stay updated on the latest ServiceNow developments and best practices
Active Duty Military
US Army
Augusta, GA
05.2021 - Current
- Leadership Support: Assisting officers and non-commissioned officers with administrative tasks or logistics
- Scheduling: Coordinating training schedules for personnel within the company
- Records Management: Maintaining accurate records of training attendance, certifications, and qualifications
- Resource Management: Ensuring training materials, equipment, and facilities are organized and available for use
- Reporting: Compiling training-related data and preparing reports for higher command or leadership
- Communication: Facilitating communication between training participants, instructors, and relevant personnel
- Logistics Support: Assisting with the setup and breakdown of training events and activities
- Compliance: Ensuring that training activities adhere to regulations and standards set forth by the military
- Support Services: Providing administrative support to instructors and training personnel as needed
- Training Support: Helping to organize and facilitate training exercises for your unit or other units
- Community Service: Participating in volunteer projects or community outreach efforts
- Special Projects: Working on specific assignments or initiatives as directed by your commanding officer
- Mentorship: Providing guidance and support to newer soldiers or those in training programs
- Operating and maintaining medical equipment and facilities
- Assisting in medical evacuations and emergency response operations
- Conducting health education and training programs
- Participating in medical research and development projects
- Providing medical support during military exercises, deployments, and humanitarian missions
- Collaborating with other military and civilian healthcare professionals to ensure comprehensive patient care
- Adhering to military protocols, regulations, and standards of practice
Food service manager
Bagan llc
North Bethesda, MD
07.2024 - 07.2020
- Trained team members in food preparation techniques and adhering to food safety protocols
- Effectively supervised a team
- Coordinated and led effective team meetings to promote productivity
- Conducted inventory management to ensure accurate stock levels.
- Managed payroll processes and systems
- Handled customer inquiries and complaints, resulting in increased customer satisfaction
Freelance Interpreter and Refugee Assistant
Freelance interpreter and refugee assistant
North Bethesda, MD
08.2015 - 11.2019
- Efficiently provided medical interpretation services to patients in a bilingual hospital setting.
- Assisted in preparing forms and providing translations.
- Performed legal and office interpretation
APPLE TECHNICAL SUPPORT
TELEPERFORMANCE
Rockville, MD
06.2016 - 07.2017
- Provide technical assistance and support for Apple products
- Troubleshoot and resolve hardware, software, and connectivity issues
- Guide customers through problem-solving processes via phone, chat, or email
- Document customer interactions and technical solutions accurately
- Assist in setting up and configuring Apple devices
- Educate customers on product features and best practices
- Escalate complex issues to higher-level support teams when necessary
- Stay updated on the latest Apple products and technologies
CUSTOMER SERVICE REPRESENTATIVE
AMAZON
Henrico, VA
10.2015 - 04.2016
- Respond to customer inquiries via phone and email
- Resolve product and service issues promptly and effectively
- Provide detailed product information and support
- Process orders, returns, and exchanges accurately
- Assist customers with tracking shipments and delivery issues
- Maintain customer satisfaction by providing courteous and efficient service
- Document and escalate complex issues to higher-level support as needed
- Stay informed about Amazon products, services, and policies
Education
Bachelor's degree - Management information systems
University of Maryland global campus
Bethesda, MD, United States07.2025
Associate's degree - General studies
Northern Virginia community college
North Bethesda, MD, United States05.2019
Skills
- Problem Solving
- Adaptability
- Analytics
- Microsoft Office
- Positive Attitude
- Critical Thinking
- Process Automation
- Data Entry
- Quality Control
- Incident Management (ServiceNow Platform)
- Configuration Management (ServiceNow Platform)
- IT service management (ServiceNow Platform)
- Scheduling and calendar management
- Word Processing
- Project Management
- Teamwork
- Time Management
- Records Management
- Resource Management
- Reporting
- Communication
- Logistics Support
- Compliance
- Support Services
- Training Support
- Scheduling appointments
- Technical Support
- Scanning and copying
- Meeting Coordination
- Customer Service
- Preparing for surgeries
- Equipment set up and operation
- Safely disposing of needles
- Aseptic and sterilization techniques
- Transporting patients
- Passing surgical tools
- Instrument preparation
- Surgical counts
- Patient transportation
- Computerized tracking
- Sterilization procedures
- Decontamination and sanitation
- Instrument Sterilization
- Case cart assembly
- Decontamination procedures
- Assembling packages
- Processing instruments
- Sterilization techniques
Accomplishments
- Certificate of Achievement - US Army
- Army Good Conduct Medal
- National Defense Service Medal
- Global War Of Terriorism Service Medal
- Arm Forces Service Medal (AFSM)
- President Examplary Student Service Award - SJCC
Job related training
- Micro-Certification - CMDB Health
- Micro-Certification - Configure the CMDB
- ServiceNow Administration Fundamental Course
- ServiceNow Configuration Management Database Fundamental Course
Languages
- Burmese, Advanced, Advanced, Advanced
- English, Intermediate, Intermediate, Advanced
References
- Allysya Moore (Unit commander ) - Phone: (910) 644-4220 | Email : Allysya.m.moore.mil@health.mil
- David Rodriguez ( Company First sergeant ) - Phone: (803) 220-6141 | Email: david.d.rodriguez1.mil@health.mil
- Emily Casanova (Former NCOIC) - Phone: (808) 597-6800
- Ali Kowthar (NCO) - Phone: (571) 315- 4558
- Celina Antonio (Commander) - Phone: ( 719) 640 - 2441
- Aye Theingi Kyaw ( Family Friend) - Phone: (240)-646-5432
- Khin Phyu Htwe (Friend) - Phone: (301)-233-9228
Certification
- Operation Room Specialist (Surgical Tech) completion certification awarded by The Surgeion General, The United States Army
- Micro-Certification - CMDB Health
- Micro-Certification - Configure the CMDB
Languages
Burmese
Native/ Bilingual
English
Professional
Timeline
TECHNICAL CONSULTANT (SKILLBRIDGE)
INSOURCE INC
07.2024 - Current
Food service manager
Bagan llc
07.2024 - 07.2020
Active Duty Military
US Army
05.2021 - Current
APPLE TECHNICAL SUPPORT
TELEPERFORMANCE
06.2016 - 07.2017
CUSTOMER SERVICE REPRESENTATIVE
AMAZON
10.2015 - 04.2016
Freelance Interpreter and Refugee Assistant
Freelance interpreter and refugee assistant
08.2015 - 11.2019
Bachelor's degree - Management information systems
University of Maryland global campus
Associate's degree - General studies
Northern Virginia community college
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