Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shuna (Shauna) Agee

Modesto,CA

Summary

Adept at driving operational excellence, I leveraged my analytical prowess and collaborative spirit at Verizon Wireless to streamline sales processes and enhance team productivity. By implementing data-driven strategies and fostering strong relationships, I significantly boosted efficiency and performance. My expertise in Salesforce administration and problem-solving abilities have consistently resulted in strategic successes and operational advancements. Energized Sales Operations Analyst with 18 years of experience liaising with sales representatives and management. Success developing aggressive sales program overhauls for significant improvement in margins and revenues. Organized, respectful, and possessing extensive customer engagement and conflict resolution skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Sales Operations Analyst

Verizon Wireless
02.2006 - 09.2024
  • Enabled sales operations to run smoothly through effective management of department's workflows and processes.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Improved interdepartmental communication by establishing clear channels for information-sharing between sales, marketing, and product teams.
  • Analyzed sales data to identify patterns, informing adjustments in strategies that drove significant improvements in overall performance.
  • Maintained up-to-date knowledge of industry trends to inform strategic decision-making processes effectively.
  • Boosted sales efficiency by streamlining processes and implementing data-driven strategies.
  • Collaborated with cross-functional teams on product launches that resulted in successful market penetration and adoption rates.
  • Gathered and assessed data to promote insight into customer buying habits.
  • Developed accurate forecasting models to enable proactive resource allocation decisions, reducing overhead expenses significantly.
  • Enhanced team productivity by developing comprehensive sales reports and performance metrics analysis.
  • Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
  • Project Manager for store remodels and relocations


Retail Sales Manager

Verizon Wireless
01.2001 - 02.2006
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained 22 associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Built relationships with customers and community to establish long-term business growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Retail Sales Representative

Verizon Wireless
09.1999 - 01.2001
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
  • Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.

Secretary

Blakeney Communications Inc.
01.1997 - 08.1999
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Public Service Director working with members of the community to get their PSA ads on the air by cutting their information down to 30 seconds or less
  • Assisted in traffic department by inputting commercial scheduling
  • Assisted in maintaining shipping of prizes and promotional wins for on air callers

Server

Western Sizzlin’ Steak House
08.1992 - 08.1999
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Crew Leader

Solar Group
06.1995 - 12.1995
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Education

Associate of Arts - Business Administration And Management

Jones County Junior College
Ellisville, MS
06-1993

Skills

  • Verbal and written communication
  • Relationship Building
  • Salesforce Administration
  • Collaborative mindset
  • Records retention
  • Sales process optimization
  • Sales Reporting
  • Sales Training
  • Metrics Tracking
  • Sales Enablement
  • Sales analytics
  • Sales experience
  • Data Entry
  • Reporting skills
  • Project Management
  • Data Analysis
  • Marketing
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Task Prioritization
  • Self Motivation
  • Operations Management
  • Risk Assessment

Accomplishments

Winners Circle

Manager of the year (2004)


Certification

Agile (2023)

Timeline

Sales Operations Analyst

Verizon Wireless
02.2006 - 09.2024

Retail Sales Manager

Verizon Wireless
01.2001 - 02.2006

Retail Sales Representative

Verizon Wireless
09.1999 - 01.2001

Secretary

Blakeney Communications Inc.
01.1997 - 08.1999

Crew Leader

Solar Group
06.1995 - 12.1995

Server

Western Sizzlin’ Steak House
08.1992 - 08.1999

Associate of Arts - Business Administration And Management

Jones County Junior College

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Shuna (Shauna) Agee