Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shundra Allen

DESOTO,TX
Shundra Allen

Summary

Dynamic salon owner with a proven track record at Flawless Image Salon Ext., excelling in strategic planning and financial management. Enhanced client retention through innovative marketing strategies and exceptional service, while fostering a collaborative team environment. Skilled in human resource management, successfully recruiting and training top talent to drive salon success.

Overview

27
years of professional experience

Work History

Flawless Image Salon Ext.

Salon Owner/Operator
06.1998 - Current

Job overview

  • Developed client relationships through personalized consultations and exceptional customer service.
  • Managed appointment scheduling using salon management software for efficient operations.
  • Assisted in maintaining cleanliness and organization of the salon environment.
  • Learned key hair styling techniques and product knowledge to enhance service delivery.
  • Supported inventory management by tracking product usage and ordering supplies as needed.
  • Adapted to new trends and styles, ensuring services met client expectations.
  • Implemented promotional strategies to attract new clients and retain existing ones.
  • Collaborated with team members to create a welcoming atmosphere for clients and staff.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

South Oak Cliff High School, Lahair Cosmetology School
Dallas, TX

Cosmetology , from Cosmetology , Healthcare And Cybersecurity
09.1994

University Overview

Graduated from South Oak Cliff in 1987

Skills

  • Strategic Planning: Developing a vision and goals for the salon's future
  • Business Acumen: Understanding market trends, competition, and financial management
  • Human Resource Management:
    Hiring, training, and managing salon staff
  • Marketing and Sales: Attracting and retaining clients, and promoting the salon
  • Financial Management: Managing budgets, expenses, and revenue
  • Networking: Building relationships with industry professionals and potential clients

Accomplishments

  • Achieved Being A Salon owner for 27 years throughout the years effectively helping other Stylists to be successful and start their Own Salon

Timeline

Salon Owner/Operator

Flawless Image Salon Ext.
06.1998 - Current

South Oak Cliff High School, Lahair Cosmetology School

Cosmetology , from Cosmetology , Healthcare And Cybersecurity