Shundra Allen

• Developed client relationships through personalized consultations and exceptional customer service.
• Managed appointment scheduling using salon management software for efficient operations.
• Assisted in maintaining cleanliness and organization of the salon environment.
• Learned key hair styling techniques and product knowledge to enhance service delivery.
• Supported inventory management by tracking product usage and ordering supplies as needed.
• Adapted to new trends and styles, ensuring services met client expectations.
• Implemented promotional strategies to attract new clients and retain existing ones.
• Collaborated with team members to create a welcoming atmosphere for clients and staff.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
• Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
• Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
• Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
• Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
• Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
• Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
• Collaborated with local businesses on cross-promotional events that enhanced community engagement.
• Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
• Introduced loyalty programs to incentivize repeat business from satisfied customers.
• Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
• Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
• Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
• Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Graduated from South Oak Cliff in 1987