Shundra Gray
Southaven,MS
Summary
Dynamic E-Commerce Specialist with a proven track record at Perfect Car Choice, enhancing online sales through digital marketing strategies and web development. Excelled in client relationship development, achieving significant business expansion. Skilled in payment processing and fostering customer loyalty, consistently driving growth and exceeding sales targets.
Overview
17
17
years of professional experience
Work History
E-Commerce Specialist
Perfect Car Choice
06.2024 - 10.2024
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
Sales Associate
Rooms To Go
01.2024 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
Sales Associate
Dillard's
02.2023 - 01.2024
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Professional
Macys Department Store
05.2022 - 01.2023
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Style Team Lead
Target
02.2019 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Appliance Sales Specialist
Conns Home Plus
01.2017 - 01.2019
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Operated store equipment to promote safety and reduce injury.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Sales Associate
American Signature Furniture
03.2015 - 01.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Havertys Furniture
01.2013 - 02.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
APPLIANCE MANAGER
SEARS
08.2010 - 10.2012
- Improved customer satisfaction by providing excellent service and addressing concerns promptly.
- Assisted with other projects.
- Handled escalated customer issues professionally, resolving problems quickly to maintain positive brand reputation.
- Conducted regular inventory checks to ensure accurate stock levels and timely reordering of products.
- Increased sales revenue by developing and implementing effective sales strategies for the appliance department.
- Complied with safety and OSHA regulations.
Sales Associate
Jos. A. Bank
05.2007 - 07.2010
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - PHLEBOTOMY/MEDICAL ASSSISTING
Remington College
Memphis, TN05-2017
Skills
- Digital Marketing Strategy
- Mobile App Development
- Payment Processing
- Web development
- Client Relationship Development
- Online Marketing
Timeline
E-Commerce Specialist
Perfect Car Choice
06.2024 - 10.2024
Sales Associate
Rooms To Go
01.2024 - 08.2024
Sales Associate
Dillard's
02.2023 - 01.2024
Sales Professional
Macys Department Store
05.2022 - 01.2023
Style Team Lead
Target
02.2019 - 01.2022
Appliance Sales Specialist
Conns Home Plus
01.2017 - 01.2019
Sales Associate
American Signature Furniture
03.2015 - 01.2017
Sales Associate
Havertys Furniture
01.2013 - 02.2015
APPLIANCE MANAGER
SEARS
08.2010 - 10.2012
Sales Associate
Jos. A. Bank
05.2007 - 07.2010
No Degree - PHLEBOTOMY/MEDICAL ASSSISTING
Remington College
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