Shundra Hinton
Richton,MS
Summary
Proven track record in enhancing product quality and customer satisfaction at Howard Industries through rigorous quality assurance protocols and empathetic customer service. Excelled in roles requiring solution-oriented approaches and strong leadership, significantly reducing errors and improving team productivity. Skilled in quality assurance documentation and adept at fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
Quality Assurance
Howard Industries
03.2023 - Current
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Implemented feedback from quality assurance reviews, demonstrating adaptability and commitment to continuous improvement.
- Reduced medication errors by implementing robust quality assurance procedures.
- Established rigorous quality assurance procedures leading to fewer errors in final submissions.
Teacher's Assistant
Laurel Middle School
07.2022 - 03.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Customer Service Representative II
SaviLinx
07.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Global Solutions Services
03.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Census Enumerator
US Census Bureau
03.2020 - 11.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Administrative Assistant
Mississippi Department Of Rehabilitation Services
08.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Direct Care Alternative Supervisor
Ellisville State School
01.2009 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Social Work
Pearl River Community College
Poplarville, MSNone - Social Work
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma - Required
Richton High School
Richton, MS05.1994
Skills
- Solution Quality Assurance
- Quality assurance documentation
- Quality assurance inspections
- Product quality assurance
Timeline
Quality Assurance
Howard Industries
03.2023 - Current
Teacher's Assistant
Laurel Middle School
07.2022 - 03.2023
Customer Service Representative II
SaviLinx
07.2021 - 07.2022
Customer Service Representative
Global Solutions Services
03.2020 - 07.2021
Census Enumerator
US Census Bureau
03.2020 - 11.2020
Administrative Assistant
Mississippi Department Of Rehabilitation Services
08.2016 - 03.2020
Direct Care Alternative Supervisor
Ellisville State School
01.2009 - 03.2020
Social Work
Pearl River Community College
None - Social Work
University of Southern Mississippi
High School Diploma - Required
Richton High School
Similar Profiles
April RawlsApril Rawls
Production Line Worker at Howard IndustriesProduction Line Worker at Howard Industries
Meliq SawyersMeliq Sawyers
Vacuum Chamber Operator at Howard IndustriesVacuum Chamber Operator at Howard Industries
Marcus McNairMarcus McNair
Quality Control Inspector at Howard IndustriesQuality Control Inspector at Howard Industries