Shundrae Lee
Metairie,LA
Summary
Dynamic Certified Medical Assistant and X-Ray Technician with extensive experience at Veterans Evaluation of Louisiana. Proven expertise in HIPAA compliance and patient scheduling, delivering compassionate care that enhances patient satisfaction. Skilled in performing diagnostic tests and managing medical records while effectively training new staff to uphold high standards of service.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant/X-Ray Technician
Veterans Evaluation of Louisiana
06.2019 - 06.2024
- Greeted and checked patients in/out
- Faxed, scanned, and distributed incoming mail
- Answered multiple phone lines
- Vitals, performed EKG's, phlebotomy, pulmonary function test (PFT)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate patient care, addressing their concerns and ensuring a positive experience.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Chiropractor Assistant
Uptown PMR
04.2017 - 06.2019
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Answered phones to answer customer questions, provide information, and schedule appointments.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed x-rays and followed appropriate procedures to minimize patients' exposure to radiation.
Medical Assistant (externship
Access Health (Kenner Community Healthcare)
08.2016 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests.
Education
Certified Medical Assistant - Medical Assistant
Unitech Training Academy
Metairie, LA05-2016
High School Diploma -
East Jefferson High School
Metairie, LA05-1999
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Communication
- Time management
- Medication administration
- Medical office administration
Timeline
Certified Medical Assistant/X-Ray Technician
Veterans Evaluation of Louisiana
06.2019 - 06.2024
Chiropractor Assistant
Uptown PMR
04.2017 - 06.2019
Medical Assistant (externship
Access Health (Kenner Community Healthcare)
08.2016 - 09.2016
Certified Medical Assistant - Medical Assistant
Unitech Training Academy
High School Diploma -
East Jefferson High School
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